IT Services

Student Modernization Project Resources

• Workday Guide Center
• Workday Student Change Network
• Workday Student FAQs
• Banner to Workday Data Crosswalk
• Student Modernization Project
• Workday Student Project - Glossary Terms

Emerson Website

• Submitting Web Requests
• Update Your Online Directory Profile (Web Bio)
• Updating Your Web Bio — Institutional Data

Accessibility

• Adjusting Image Contrast
• Ally Course Accessibility Report
• Applying Universal Design for Learning (UDL) to Your Canvas Course
• Creating Accessible Canvas Content
• Creating Accessible Documents
• Creating Accessible Videos

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Account Offboarding

• Account Access for Departing Employees
• Account Access for Departing Students

Alumni Account

• Alumni Email Service Changes

Data Backup and Recovery

• Backing Up Data at Emerson College
• Storing and Sharing Large Files and Video

Duo Two-Factor

• Duo, Single Sign-On, & Two Factor Authentication
• Using a U2F Hardware Token With Duo For 2FA

Hardware Repair

• Hardware Repair - Emerson Owned Devices
• Hardware Repair - Student Personal Devices

IT Equipment Reservation

• IT Laptop Vending Agreement
• IT Vending Guide
• Reserving Equipment through Patron Portal

Lab & Classroom Computer

• Lab Hardware

Lab & Classroom Printing

• Lab and Kiosk Printing Guide
• Print From Anywhere
• Reducing the Size of PDFs
• Scanning in the labs

Name Change

• Name Changes
• Updating Preferred Name for Emerson Account and Email

Networking

• Connecting Entertainment Devices to the Network (Boston)
• Connecting to the Wired Network
• Connecting to Wireless Networks with Android (Boston & ELA)
• Connecting to Wireless Networks with Windows (Boston & ELA)
• Connecting to Wireless with iOS (Boston & ELA)
• Connecting to Wireless with Mac OS (Boston & ELA)

See all 17 articles

New Account

• The Basics: Your Account and Getting Online
• What is My Emerson Account for?

Office Printer

• Network Printer Installation Guide

Password Reset

• Change or Reset My Password

Phone

• Avaya Campus Phones & Desktop Softphone
• Avaya Workplace Mobile App Instructions
• Electronic Faxing
• Five9 Call Center
• Grad Admission Avaya Workplace Instructions

Security Training

• Basic Computer Maintenance
• How to Recognize Phishing Emails
• Recognizing and Avoiding Common Cyber Attacks in 2026
• Working from Home Securely

Server

• Bin

Staff & Faculty Computer Refresh

• Computer & Tech Purchasing for Faculty & Staff
• Computer Encryption
• Installing Software Using Software Center
• Moving Offices - IT Equipment Procedure
• Windows 11 Now Available
• Windows Off-Campus Login VPN