IT Services

Accessibility

• Adjusting Image Contrast
• Ally Course Accessibility Report
• Applying Universal Design for Learning (UDL) to Your Canvas Course
• Creating Accessible Canvas Content
• Creating Accessible Documents
• Creating Accessible Videos

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Account Offboarding

• Account Access for Departing Employees

Alumni Account

• Account Access for Departing Students
• Alumni Email Service Changes

Data Backup and Recovery

• Backing Up Data at Emerson College
• File Storage
• Google Drive File Stream and Backup and Sync
• Storing and Sharing Large Files and Video

Duo Two-Factor

• Duo, Single Sign-On, & Two Factor Authentication
• Using a U2F Hardware Token With Duo For 2FA

Google Drive Migration Training

• [Video] Logging into Google Drive, Uploading, and Sharing (4:44)
• [Video] Moving Files from Box to Google Drive (1:05)
• [Video] Google Drive for Desktop (4:02)
• [Video] Shared Drives for Departments and Projects (7:19)
• [Video] Google Drive Storage Limitations (2:30)
• [Video] Using Microsoft Office with Google Drive (2:27)

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IT Equipment Reservation

• IT Laptop Vending Agreement
• IT Vending Guide
• Reserving Equipment through Patron Portal

Lab & Classroom Computer

• Lab Hardware

Lab & Classroom Printing

• Lab and Kiosk Printing Guide
• Print From Anywhere
• Scanning in the labs

Malware

• Avoiding and Removing Malware
• SentinelOne

Name Change

• Name Changes

Networking

• ECwireless Retirement and Troubleshooting Steps
• Emerson VPN
• Connecting Entertainment Devices to the Network (Boston)
• Connecting to the Wired Network
• Connecting to Wireless Networks with Android (Boston)
• Connecting to Wireless Networks with Windows (Boston)

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New Account

• The Basics: Your Account and Getting Online
• What is My Emerson Account for?

Password Reset

• Change or Reset My Password

Phone

• Avaya Campus Phones & Desktop Softphone
• Avaya Workplace Mobile App Instructions
• Electronic Faxing
• Installing Avaya Desktop Agent 7.1
• RDS Windows Install Guide

Security Training

• Basic Computer Maintenance
• How to Recognize Phishing Emails
• Mimecast - Sending Encrypted Email
• Mimecast - Spam Handling
• Mimecast - URL Protect and DLP
• Working from Home Securely

Server

• What is Bin and how do I connect to it?

SSL Certificate

• Security Certificate Update Error