Find the office that handles your Workday question below. Each office answers questions about the Workday tasks it owns, so contacting the right one first gets you an answer faster.
How to log in: Go to workday.emerson.edu, sign in with your Emerson email, and authenticate with Duo. If you can't log in, contact the IT Help Desk at helpdesk@emerson.edu or 617-824-8080.
Who to Contact
| If your question is about | Contact |
|---|---|
| Workday Student | |
| Registration, including registration appointments, saved schedules, adding, swapping, dropping, or withdrawing from a course, waitlists, and prerequisite overrides | Registrar registrar@emerson.edu |
| Course sections, rosters, grades, and attendance verification | Registrar registrar@emerson.edu |
| Student records, including program of study changes, leaves of absence, FERPA release information, and transcripts | Registrar registrar@emerson.edu |
| Applications, admission decisions, and deposits | Admissions admissions@emerson.edu |
| Financial aid awards and financial aid requirements | Financial Aid financial_aid@emerson.edu |
| Student bills, payments, refunds, holds tied to a balance, and 1098-T forms | Student Accounts and Billing bills@emerson.edu |
| Human Resources | |
| Hiring, including student workers, onboarding, benefits, time off, job changes, and your personal information | Human Resources hr@emerson.edu |
| Finance | |
| Requisitions, purchase orders, change orders, and supplier requests | Purchasing purchasing@emerson.edu |
| Supplier invoices, payment status, expense reports, and reimbursements | Accounts Payable accountspayable@emerson.edu |
| Logging In and Access | |
| Logging in, Duo, browser problems, and missing tasks or access in Workday | IT Help Desk helpdesk@emerson.edu 617-824-8080 |
What to Include in Your Email
- Your role, such as student, instructor, advisor, or department administrator
- The name of the Workday task you were using, such as "Find Course Sections"
- The term or course section, if the question involves one
- What you expected to happen and what happened instead, including any error message
- A screenshot, if you can take one
Not sure which office to contact? Email the IT Help Desk at helpdesk@emerson.edu or call 617-824-8080, and they will route your question to the right office.