Emerson IT Help Desk

Image courtesy of Marco Amendola, @amendoodles

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OneEmerson

Policies & Procedures

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Faculty

Students

Staff

Application Support

Emerson supports a variety of applications such as Canvas, Panopto, Workday, Zoom, and more. You can find guides on how to access and use these applications here.

Computer Software

As a member of the Emerson community, you get access to a variety of computer software such as Adobe Creative Cloud and Microsoft Office.

Emerson Account

Change or reset your password, set up your Duo authentication, request a name change, and learn about what happens to your account after graduation.

Hardware Support

Learn how to print and scan in our computer labs, how to print to an office printer (faculty and staff), and guides on file storage and data backup services.

IT Communications

Read about OneEmerson service changes, teaching guidelines during COVID, and accessing software on personal devices.

IT Infrastructure

Learn what devices Emerson supports, how to connect your device to the wireless or wired networks, and how to access the VPN from home.

IT Security

Keep up to date on how to avoid or remove malware from your computer, how to use Mimecast, and recognize the commons themes of a phishing email.

Logistics

Learn how to reserve equipment through Media Services, how to request support for your special event, and where our labs and printing kiosks are located across the campus.

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Tweets by Emerson College IT

Reach Out To Us

Help Desk - 120 Boylston St (Walker 404)

   617-824-8080
   helpdesk@emerson.edu
   Monday - Thursday: 8 AM - 10 PM
         Friday: 8 AM - 5 PM
         Saturday - Sunday: 12 PM - 6 PM

Media Services - 180 Tremont St (Ansin 409)

   617-824-8676
   media_services@emerson.edu
   Monday - Friday: 9 AM - 5 PM

Instructional Technology Group - 120 Boylston St (Walker 403)

   617-824-8090
   itg@emerson.edu
   Monday - Friday: 8 AM - 6 PM
         Saturday: 12 PM - 6 PM

Meet the Team Send us a Tweet

Can't find what you're looking for?

Submit a Ticket

Emerson IT Help Desk

About Us

Submit a Ticket

OneEmerson

Policies & Procedures

Faculty

Students

Staff

Application Support

Computer Software

Emerson Account

Hardware Support

IT Communications

IT Infrastructure

IT Security

Logistics

Promoted articles

COVID-19 Tech Tools: Symptom Checker and Scheduling Tests

Inviting an external guest to a Zoom meeting

macOS 11.0 Big Sur coming soon!

ITG Spring Training Session Descriptions

Classroom AV Guide (OneEmerson)

Teach Anywhere

Reach Out To Us

Can't find what you're looking for?