Reserving Equipment through Patron Portal

You can reserve equipment from IT online through the WebCheckout Patron Portal to ensure easy pickups and drop-offs at our office in Walker 530.

For a full list of available equipment, check out our vending catalog for all items and reservation periods. Please see our laptop vending agreement for terms and conditions when borrowing a laptop.

Logging in

1. Go to the WebCheckout Patron Portal.
2. Enter your Emerson College username and password as the User ID and Password.
3. Choose IT Help Desk
   • If you wish to make a reservation from another checkout center available, please be aware that you will need to log in separately to do so.
4. Please take a moment to read our message of the day, as it contains our operating hours, important announcements, and how to contact the IT Help Desk in case of questions or emergencies.

 Making a New Reservation

1. Browse through the categories, and add items to the cart. Make sure to click Add for a specific item to reserve the individual resource—you should see the item appear in your cart in the top right corner.
2. You can also search with the magnifying glass  by keyword.
3. Once you complete your selections, click the Cart icon  , then Create Reservation.
4. Review your reservation by adjusting the start and end times—you can make reservations via Patron Portal to borrow for a minimum of 2 hours and a maximum of 14 days.
5. Please choose a pickup and return time that works with your schedule! While we can allow some grace period, arriving on time for your pickups and drop-offs will help us ensure that we maintain low density and contactless service.
6. Please review any Resources in red to adjust any conflicts, either picking a different item or changing the start and end times of the reservation.
7. You may add notes or attachments to the reservation—this can include faculty approval, questions, or other documentation.
8. Press Submit Reservation to complete. We will receive an email for your request and add it to our queue for approval.

Editing a Reservation

1. Log into the WebCheckout Patron Portal
2. Click the Menu icon  in the top left corner and select My Account from the dropdown menu.
3. On this page, you will see listed your Reservations, Current Checkouts, and History.
4. You can only edit the bookings under My Reservation—click on the line of the reservation you would like to edit.
5. A new window will appear to show the detail of that reservation. Select the Edit Reservation button on this window to make changes.
6. Review and adjust the reservation, and Confirm any changes when you're done. You will also have the choice to Cancel Edits or Save for Later.

Canceling a Reservation

1. Log into the WebCheckout Patron Portal
2. Click the Menu icon  in the top left corner and select My Account from the dropdown menu.
3. Click on the line of the reservation you would like to cancel.
4. Select the Cancel Reservation button, and confirm this choice in the second popup window to complete.
5. A prompt will appear to confirm you finished, and the reservation will remove from the My Account page.