Connecting your Mac to eduroam takes a one-time setup. After these steps, your Mac connects automatically wherever eduroam is available, including at other participating campuses worldwide.
The steps differ depending on your macOS version. To check which you have, click the Apple menu in the top-left corner and choose About This Mac.
Connecting on macOS Sequoia (15) and later
This covers macOS Sequoia (15), macOS Tahoe (26), and newer. On these versions, eduroam is treated as a legacy network, so you first turn on an option that makes it available.
- Open System Settings → Wi-Fi, then click the Advanced button in the bottom-right corner.
- Turn on Show legacy networks and options, then click OK to close the Advanced panel.
- Back in the Wi-Fi list, select eduroam.
- In the dialog that appears, enter your full Emerson email address (including @emerson.edu) and your Emerson password, then click OK.
- On the Verify Certificate pop-up for our authentication server, clearpass.emerson.edu, click Continue. If prompted, enter your Mac login password (the one you use to unlock your computer, not your Emerson password) to save the setting.
- Your Mac connects to eduroam.
If it will not connect, make sure you are an administrator of your computer. Open Emerson IT Self Service in the Applications folder, sign in with your username and password, and search for Make Current User an Admin. Run that item. When it finishes, log out of your Mac account and log back in, then retry the steps above.
Connecting on macOS Sonoma (14) and earlier
- Click the Wi-Fi icon in the menu bar and select eduroam.
- At the login prompt, enter your full Emerson email address (including @emerson.edu) and your Emerson password, then click Join. Connecting goes through a few stages, so give it a moment.
- A certificate dialog appears for our authentication server, clearpass.emerson.edu. This check stops your Mac from sending your credentials to an unknown server. Click Continue, then Trust the certificate to proceed.
- If asked, enter your Mac login password (the password you use to unlock your computer, not your Emerson password) to save the setting.
- After a few moments you are connected.
Security note
eduroam does not use a login web page. The only server you should ever be asked to trust is clearpass.emerson.edu, even when connecting at a different campus or in another country. If you are taken to a website asking for your Emerson email and password, do not enter them and contact the Help Desk.
Having trouble reconnecting?
Sometimes a Mac struggles to reconnect because it saved old credentials or an older network we have since retired. Here is how to clear everything and start fresh.
- Remove the saved networks:
- macOS Ventura (13) and later: Apple menu → System Settings → Wi-Fi → Advanced (or Details next to the network). Under Known Networks, remove eduroam and Emerson Guest using the three-dot menu or Remove option.
- macOS Monterey (12) and earlier: Apple menu → System Preferences → Network → highlight Wi-Fi → Advanced. If the settings are locked, click the lock in the bottom-left to unlock them. In the network list, select eduroam and Emerson Guest and remove each with the minus (-) button. Click OK, then Apply.
- Open Keychain Access (search for it with the magnifying glass in the top-right corner of your screen).
- In the search box, type emerson. Select the top entry, hold Shift, and select the bottom entry to highlight them all. Right-click (or two-finger click) and choose Delete Items.
- Search for eduroam and delete any items there as well.
- Click the Wi-Fi icon in the menu bar, turn Wi-Fi off, wait a few seconds, then turn it back on. Choose eduroam.
- Enter your full Emerson email address as the username and your Emerson password. When prompted to trust the certificate, trust it, and if you can expand the dialog, choose Always Trust.
- Wait a few seconds and you should be online.