Eduroam troubleshooting steps when having difficulty

January 16, 2025 19:22

Please follow these troubleshooting steps if you have any issues connecting:

Use Your Full Emerson Email Address
When connecting to eduroam, ensure that you input your full Emerson email address (e.g., yourname@emerson.edu). The connection will fail otherwise.
Forget the Network and Reconnect
If you're struggling to connect to eduroam, "Forget" the network on your device and try again. Here’s how to do it for various devices:
Avoid Emerson Guest
Please "Forget" Emerson Guest. Using this network to troubleshoot or as a workaround may result in connection issues or being dropped from Wi-Fi.
Change Your Location
Move to a different floor or building. Sometimes, a wireless client may have trouble connecting in a specific location. If you connect successfully elsewhere, return to the original location and try again.
Mac and iPhone Users: Check for Old Profiles
If you've connected to eduroam at another institution or used someone else's credentials on your device, you may need to remove outdated profiles.

Mac:
- Go to Settings, find eduroam, and select Forget This Network.
- If that doesn't work:
  1. Open Finder and go to Go > Go To Folder.
  2. Paste /Library/Preferences/SystemConfiguration.
  3. Delete the file com.apple.network.eapolclient.configuration.plist.
  4. Empty the trash and try logging in again.
iPhone:
- Go to Settings > General > Profile.
- Select and remove the old eduroam profile from another institution.
- This may also need to be done if you have had a recent username change.

Windows 11 Users: Adjust Security Settings
New Windows 11 laptops connecting to eduroam for the first time in areas with 6GHz Wi-Fi may default the security setting to WPA3-Enterprise, causing connection issues in areas without 6GHz support.

To Fix:
1. Open Wi-Fi settings.
2. Click Manage known networks.
3. Select eduroam and click Edit under Advanced Wi-Fi network properties.
4. Go to the Security tab.
5. Change the Security Type from WPA3-Enterprise to WPA2-Enterprise.
6. Save your changes and reconnect.
Wi-Fi 6E Support
Our campus is gradually updating to Wi-Fi 6E, providing 6GHz support in some areas. If your device supports Wi-Fi 6E, it may connect to the 6GHz band in areas like Walker, PRow, and Paramount. This provides faster speeds and improved performance.