Eduroam troubleshooting steps when having difficulty

Please follow these troubleshooting steps if you have any issues connecting:
  • Use Your Full Emerson Email Address
    When connecting to eduroam, ensure that you input your full Emerson email address (e.g., yourname@emerson.edu). The connection will fail otherwise.
  • Forget the Network and Reconnect
    If you're struggling to connect to eduroam, "Forget" the network on your device and try again. Here’s how to do it for various devices:
  • Avoid Emerson Guest
    Please "Forget" Emerson Guest. Using this network to troubleshoot or as a workaround may result in connection issues or being dropped from Wi-Fi.
  • Change Your Location
    Move to a different floor or building. Sometimes, a wireless client may have trouble connecting in a specific location. If you connect successfully elsewhere, return to the original location and try again.

  • Mac and iPhone Users: Check for Old Profiles
    If you've connected to eduroam at another institution or used someone else's credentials on your device, you may need to remove outdated profiles.

    Mac

    1. Forget the Network (First Step):
      • Go to System Settings (or System Preferences for older macOS versions).
      • Click on Wi-Fi in the sidebar.
      • Find "eduroam" in the list of known networks, click the "..." or "i" icon, and select Forget This Network.
      • If that doesn't work, proceed to the next steps.
    2. Remove the Network Profile:
      • Go to System Settings (or System Preferences).
      • Search for "profile" and then click "Device Management" (or go to Privacy & Security or Profiles for older macOS versions).
      • Look for a section called Device Management or Profiles.
      • If you see an "eduroam" profile, select it and click the minus sign (-) or Remove Profile. You may need to enter your Mac's password to do this.
    3. Delete Files in Finder:
      • If the issue persists, you may need to manually delete the network configuration file.
      • Open Finder.
      • From the top menu bar, click Go > Go to Folder...
      • Paste the following path: /Library/Preferences/SystemConfiguration
      • Find and delete the file named com.apple.network.eapolclient.configuration.plist.
      • Empty your trash and restart your Mac.
    4. Check Keychain Access:
      • Open Keychain Access from the Utilities folder in your Applications.
      • In the search bar, type "eduroam."
      • If you see any entries for eduroam, right-click and select Delete. This will remove any saved passwords or certificates.

    iPhone:

    • Go to Settings > General > Profile.
    • Select and remove the old eduroam profile from another institution.
    • This may also need to be done if you have had a recent username change.

  • Windows 11 Users: Adjust Security Settings
    New Windows 11 laptops connecting to eduroam for the first time in areas with 6GHz Wi-Fi may default the security setting to WPA3-Enterprise, causing connection issues in areas without 6GHz support.

    To Fix:

    1. Open Wi-Fi settings.
    2. Click Manage known networks.
    3. Select eduroam and click Edit under Advanced Wi-Fi network properties.
    4. Go to the Security tab.
    5. Change the Security Type from WPA3-Enterprise to WPA2-Enterprise.
    6. Save your changes and reconnect.
  • Wi-Fi 6E Support
    Our campus is gradually updating to Wi-Fi 6E, providing 6GHz support in some areas. If your device supports Wi-Fi 6E, it may connect to the 6GHz band in areas like Walker, PRow, and Paramount. This provides faster speeds and improved performance.

Articles in this section

See more