Emerson IT Help Desk

Emerson VPN

Emerson's VPN, or Virtual Private Network, provides secure off-campus access to IP restricted services such as Banner. The VPN is only available for Staff and Faculty, and we prohibit remote desktop log in to campus workstations, such as your desk computer.

Accessing the VPN requires two factor authentication (2FA) to login.  Unlike Gmail, Box, or SSB Banner, the VPN will not provide a visual prompt or web browser for users to choose their authentication method of choice, but will simply send a Duo Push to your phone when you connect. This means that the user should keep their Duo app open so they will see when the push comes, because they will not be notified.

If you have not set up Duo Push with your two-factor authentication settings, go to gmail.emerson.edu in a Private/Incognito browser. Because it's in private mode, Duo will ask you to authenticate again. Select 'Add New Device', authenticate, and follow the prompts to set up Duo Mobile. For more information see: Duo, Single Sign-On, & Two Factor Authentication.

 Here's how to get going:

Go to vpn.emerson.edu

This page should say PaloAlto Networks. Enter your username (peter_porker) and your Emerson account password. Hit Login.
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Check Duo

You won't receive a notification on your phone, but Duo sent a push to you. Open the app and accept it. If you have your phone's default as 'Call' in Duo instead of 'Push', you will receive a call like normal (if you don't receive a call, check to see if your phone is registered as a cell phone or landline; make it a landline so it won't attempt to text or push you).

Download 

After 2FA, you will be taken to this screen (see below). Select which operating system applies to you and download.

Run Installer

You will see a package download (below) to the computer. Open it and let it run.

Choose your own Adventure!

The next steps depend on which operating system you're using.


Mac OS X

1. Go through these installer screens

Choose where you want to put GlobalProtect (desktop, applications, etc.) or let it go to the default 

Make sure installing GlobalProtect is selected.  (If you ever need to uninstall you would just follow this same process but select "Uninstall".)

 

2. Enter your computer login credentials to allow installation

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3. The installation should complete

4. A new screen will pop-up from GlobalSelect

You should also see a globe icon with a red X in the top-right corner of your screen

5. In the pop-up box, enter vpn.emerson.edu and then hit "Connect"

6. A new screen will pop-up. Enter your Emerson credentials again then hit "Connect"

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7. You should receive two Duo Push notifications (this is a glitch in Duo's system), so accept both of them; if you receive calls, answer and verify

You are now connected via VPN! You will see your username in the top right corner

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The globe now has a blue and white shield

8. When you're disconnected, the globe will get the red X again. To connect again in the future, click on the globe and hit "Connect", then follow the steps from step 5 onward. If you're connected, you'll see this when you click the globe

 


Windows

Windows requires a third-party utility to connect to the Emerson VPN. Begin by going to https://vpn.emerson.edu and logging in with your Emerson username and password. Click the link to download the Windows GlobalProtect agent for your system type (32- or 64-bit). Open the installer package and follow the prompts to install GlobalProtect.

Configure GlobalProtect

Once GlobalProtect is installed, a globe icon Global Protect Globe Icon with red X will appear in your system tray. Click this icon.

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Under Home, enter the following:

Portal: vpn.emerson.edu

Click "Connect".

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Username: your Emerson username
Password: your Emerson password

Click Connect.

Connect with GlobalProtect

Connecting to the Emerson VPN using GlobalProtect in Windows

Now that you've configured GlobalProtect, any time you need to connect to the Emerson VPN, right-click on the GlobalProtect icon in the system tray and choose Connect from the context menu.

At this point, users will be prompted to verify their authentication via two factor.  Please check your setup device for a push notification or phone call.

The globe will display a shield while you are successfully connected.

When you are done using the VPN, select Disconnect from this menu.


iOS

1. Go to Settings>General>VPN>Add VPN Configuration...

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2. The top of your screen should say CISCO

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If it doesn't, change the type of VPN to IPSec

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3. Fill out the following information:

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Description: Emerson VPN

Server: vpn.emerson.edu

Account: your Emerson account name

Password: your Emerson account password

Certificate: Off

Group Name: Emerson (first letter capitalized)

Secret: emerson (all lowercase)

Proxy: Off

4. Click 'Done'

5. Go back to Settings and toggle the new VPN switch on

6. Verify identity using Duo

7. You are now connected to Emerson's VPN! 

A VPN icon will be in your phone's status bar. All of your traffic will now go through Emerson's VPN

8. When you're done, toggle the switch off

If you want to reconnect to the VPN, turn it on again

 

 


Android

Configure the Emerson VPN

Open Settings and select More... under Wireless & Networks. Select VPN.

Configuring Emerson VPN in Android

Press the + sign to add a new VPN connection. Enter the following information:

Name: Emerson VPN
Type: IPSec Xauth PSK
Server address: vpn.emerson.edu
IPSec identifier: Emerson (first letter capitalized)
IPSec pre-shared key: emerson (all lower-case)

Press Save.

 

Connect to the Emerson VPN

Adding ECnet credentials to Android VPN

In Settings, under Wireless & Networks, select More... > VPN > Emerson VPN.

The first time you connect, enter the following:

Username: your Emerson username
Password: your Emerson password

Check the box next to Save account information.

Press Connect.

At this point, users will be prompted to verify their authentication via two factor.  Please check your setup device for a push notification or phone call.

Any subsequent times you want to connect to the VPN, open Settings. UnderWireless & Networks, select More... > VPN > Emerson VPN and your device will connect.

Once you are connected, a VPN icon Android VPN connected icon from status bar will appear in the status bar. All of your network traffic will go through the Emerson VPN while you are connected.

Once you no longer require the VPN, disconnect from it by selecting VPN Activatedfrom the device's pull-down menu, then selecting Disconnect. You can also disconnect by navigating to Settings > Wireless & Networks > More... > VPN >Emerson VPN, then selecting Disconnect.

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