Emerson IT Help Desk

Emerson VPN

Emerson's VPN, or Virtual Private Network, provides secure off-campus access to IP restricted services such as Banner. The VPN is only available for Staff and Faculty, and we strictly prohibit remote desktop login to campus workstations, such as your office desk computer.

 

Downloading the VPN

Accessing the VPN requires two-factor authentication (2FA) to log in.  Unlike Gmail, Box, or SSB Banner, the VPN will not provide a visual prompt or web browser for users to choose their authentication method of choice, but will simply send a Duo Push to your phone when you connect. This means that the user should keep their Duo app open so they will see when the push comes because they will not be notified.

If you have not set up Duo Push with your two-factor authentication settings, go to gmail.emerson.edu in a Private/Incognito browser. Duo will ask you to authenticate again. Select 'Add New Device', authenticate, and follow the prompts to set up Duo Mobile. For more information see: Duo, Single Sign-On, & Two Factor Authentication.

 

1) Go to vpn.emerson.edu

2) This page should say PaloAlto Networks. Enter your username (firstname_lastname) and your Emerson account password. Hit Login.

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3) Check Duo on your registered device. You won't receive a notification on your phone, but Duo sent a push to you. Open the app and accept it. If you have your phone's default as 'Call' in Duo instead of 'Push', you will receive a call like normal (if you don't receive a call, check to see if your phone is registered as a cell phone or landline; make it a landline so it won't attempt to text or push you).

4) After 2FA, you will be taken to this screen (see below). Select which operating system applies to you and download it.

5) You will see a package download (below) to the computer. Open it and let it run.

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6) Select your computer's operating system:

 

Mac OS X

1. Go through these installer screens:

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2) Make sure GlobalProtect is selected. (If you ever need to uninstall you would just follow this same process but select "Uninstall".)

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2. Enter your computer login credentials to allow installation.

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3. The installation should complete.

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4. A new screen will pop-up from GlobalSelect. (You should also see a globe icon with a red X 

Global Protect Globe Icon with red X in the top-right corner of your screen.)

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5. In the pop-up box, enter vpn.emerson.edu and then hit "Connect".

6. A new screen will pop-up. Enter your Emerson credentials again then hit "Connect"

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7. You might receive two Duo Push notifications (this is a glitch in Duo's system), so accept both of them; if you receive calls, answer and verify.

8) You are now connected via VPN! You will see your username in the top right corner.

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9) The globe will now have a blue and white shield.

10) When you're disconnected, the globe will get the red X again: Global Protect Globe Icon with red X. To connect again in the future, click on the globe and hit "Connect", then follow the steps from step 5 onward. If you're connected, you'll see this when you click the globe.

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Windows

Windows requires a third-party utility to connect to the Emerson VPN. Begin by going to https://vpn.emerson.edu and logging in with your Emerson username and password. Click the link to download the Windows GlobalProtect agent for your system type (32- or 64-bit). Open the installer package and follow the prompts to install GlobalProtect.

1) Once GlobalProtect is installed, a globe icon will appear in your system tray. Click this icon: Global Protect Globe Icon with red X.

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2) Under Home, enter the following: 

                  a) Portal: vpn.emerson.edu

                  b) Username: your Emerson username

                  c) Password: your Emerson password

 

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3) Click Connect.

4) Now that you've configured GlobalProtect, any time you need to connect to the Emerson VPN, right-click on the GlobalProtect icon in the system tray and choose Connect from the context menu.

Connecting to the Emerson VPN using GlobalProtect in Windows

5) At this point, users will be prompted to verify their authentication via two-factor.  Please check your registered device for a push notification or phone call.

6) The globe will display a shield while you are successfully connected.

7) When you are done using the VPN, select Disconnect from this menu.

 

iOS

1. Go to Settings>General>VPN>Add VPN Configuration.

  

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2. The top of your screen should say CISCO.

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3. If it doesn't, change the type of VPN to IPSec.

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4) Fill out the following information:

        a) Description: Emerson VPN

        b) Server: vpn.emerson.edu

        c) Account: your Emerson account name

        d) Password: your Emerson account password

        e) Certificate: Off

         f) Group Name: Emerson (first letter capitalized)

        g) Secret: emerson (all lowercase)

        e) Proxy: Off

5. Click 'Done'

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6. Go back to Settings and toggle the new VPN switch on.

7. Verify your identity using Duo.

8. You are now connected to Emerson's VPN! 

9. A VPN icon will be in your phone's status bar. All of your traffic will now go through Emerson's VPN.

10. When you're done, toggle the switch off.

11, If you want to reconnect to the VPN, simply turn it on again.

 

Android

1. Open Settings and select More... under Wireless & Networks. Select VPN.

Configuring Emerson VPN in Android

2. Press the + sign to add a new VPN connection. Enter the following information:

           a) Name: Emerson VPN
           b) Type: IPSec Xauth PSK
           c) Server address: vpn.emerson.edu
           d) IPSec identifier: Emerson (first letter capitalized)
           e) IPSec pre-shared key: emerson (all lower-case).

3. Press Save.

 

Adding ECnet credentials to Android VPN

4. In Settings, under Wireless & Networks, select More... > VPN > Emerson VPN.

5. The first time you connect, enter the following:

           Username: your Emerson username
           Password: your Emerson password

6. Check the box next to Save account information.

7. Press Connect.

8. At this point, users will be prompted to verify their authentication via two-factor.  Please check your setup device for a push notification or phone call.

9. Any subsequent times you want to connect to the VPN, open Settings. Under Wireless & Networks, select More... > VPN > Emerson VPN and your device will connect.

10. Once you are connected, a VPN icon Android VPN connected icon from status bar will appear in the status bar. All of your network traffic will go through the Emerson VPN while you are connected.

11. Once you no longer require the VPN, disconnect from it by selecting VPN Activated from the device's pull-down menu, then selecting Disconnect. You can also disconnect by navigating to Settings > Wireless & Networks > More... > VPN >Emerson VPN, then selecting Disconnect.

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