Emerson IT Help Desk

Remote Desktop Connection Web Access

Certain applications can be accessed using Microsoft Remote Desktop software for Windows and macOS. Connecting with Remote Desktop will allow you to temporarily run a piece of software without actually installing it on your personal computer. For a list of which software currently requires connecting via Microsoft Remote Desktop, please review our Software for Personal Devices guide. 

Prerequisites

Downloading and Running the Remote Desktop Connector File

  1. Visit http://anywhere.emerson.edu/RDWeb
  2. Log in with your Emerson credentials as follows:
    • Domain\user name: emerson\firstname_lastname
      • Important: You will need to add the prefix emerson\ before your username. Please note the specific type of slash (backslash). 
    • Password: Your Emerson password
  3. Follow the prompts to authenticate with Duo.
  4. Once logged in, you will see available apps assigned to your account. Single-click an icon on this page to download the Remote Desktop file to your computer.
    • It is a good idea to rename and save this file somewhere on your computer so you can easily find it later!
  5. After downloading, double-click the file to launch it. You will be prompted to enter your Emerson account login information again. Click Continue.
    • You may see a prompt asking to share resources with the remote computer. Ensure all boxes are checked in this window. When checking off Drive, we suggest choosing your user account home folder:
      • macOS: Macintosh HD/Users/your-user-name
      • Windows: This PC > Local Disk (C:) > Users > your-user-name
  6. Once you’ve checked the appropriate boxes, click Connect.
  7. You should see your application start to open.
    • Please be patient, it may take several seconds for the app to appear.
    • If you’re not having any luck, try quitting the Remote Desktop software, and re-launching using the downloaded link.
  8. Be sure to quit the remote application fully when you have completed your work, then disconnect from the VPN.

Sharing files between your Mac and the remote application

 

Troubleshooting

  • If you don’t see an app in the RDWeb portal that you think you should have, please reach out to helpdesk@emerson.edu describing your issue. Be sure to include the relevant course code associated with your class
  • If you experience unusually long load times, or unreasonably slow application performance, please let us know.
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