Emerson IT Help Desk

Emerson VPN

Emerson's VPN, or Virtual Private Network, provides staff, faculty, and students with secure off-campus access to IP-restricted services such as IsilonBanner 9 Admin Pages, Cognos, and Avaya Softphone. This does not facilitate remotely logging in to your campus computer, which is disallowed under most conditions.

This guide will walk you through how to install, configure, and connect to the Emerson VPN with your computer or mobile device. If you require the VPN for international travel, please review that guide.

Already have the VPN set up and want to check if it's working? The box below will tell you if you're successfully connected - if it doesn't load, you're not on the VPN!

IMPORTANT NOTE ABOUT DUO BEFORE YOU LOG IN

Since the VPN gives you direct access to Emerson's network, security is essential. To this end, two-factor authentication (2FA) via Duo is required when setting up and connecting to the VPN.

Please note that, unlike with other Emerson services, the VPN will not prompt you to choose a Duo authentication method when you try to log in. It will simply send an authentication request to the default device you've previously registered with Duo. Keep your Duo app open and in front of you, as you may not necessarily receive a notification.

If you haven't yet set up Duo Push with your mobile device, go to gmail.emerson.edu in a Private/Incognito browser window. Duo will ask you to authenticate. Select Add New Device, enter your Emerson credentials, and follow the prompts to set up Duo Mobile. For more information, read our guide: Duo, Single Sign-On, & Two Factor Authentication.

If your default in Duo is set to Call instead of Push, you will receive a call like normal. If this doesn't happen, check to see if your phone is registered as a cell phone or landline in Duo. Set it to landline to ensure it won't try to use text or an app push.

Connect to the VPN with your Mac or Windows computer

First, did you read the above segment titled "IMPORTANT NOTE ABOUT DUO"? Please read that first or you will lock yourself out of your account.

This section will cover how to configure and connect your computer running macOS or Windows to the Emerson VPN:

Downloading and installing the GlobalProtect client

  1. In a web browser, go to vpn.emerson.edu.
  2. The page will have a login for PaloAlto Networks GlobalProtect Portal. Enter your Emerson username and password and click Log In.
    globalprotect-login-page.png
  3. Check Duo on your registered device. You may not necessarily get a notification on your phone, but the Duo app will have a request waiting for you. Open the app and accept it.
  4. After you approve the Duo request, you will be taken to a download screen. Click the link that corresponds to the operating system your computer is running.
  5. Open the downloaded GlobalProtect installer/setup wizard and follow the prompts to install on your hard drive.
  6. Mac users: You will likely get an error message that says System Extension Blocked. The installation will finish, but to use the software you need to do the following:
    • In the Apple menu, select System Preferences and open the Security & Privacy pane.
    • Click Allow next to the message System software from developer "Palo Alto Networks" was blocked from loading. (You may need to wait a moment before this message shows up. Restarting your computer may also be required for it to show up.)
      macos-security-preferences.png
    • Enter the the username and password you use to log into your computer to allow the change.
  7. Once GlobalProtect is installed, a globe icon will appear in your Menu Bar (macOS) or System Tray (Windows). Now it's time to configure your connection.

Configuring GlobalProtect and connecting

First, did you read the above segment titled "IMPORTANT NOTE ABOUT DUO"? Please read that first or you will lock yourself out of your account.

The first time you run GlobalProtect, you will need to configure it to connect to Emerson's VPN and authenticate with your Emerson Credentials. Here's how to do it.

  1. Click on the GlobalProtect globe icon in your Menu Bar (macOS) or System Tray (Windows).
  2. In the pop-out window, type vpn.emerson.edu into the Portal Address field, then click Connect.
    globalprotect-portal-entry-field.png
    Note for Mac users: If your pop-out window seems to be stuck on the Connecting... screen, ensure you've followed the steps above to allow the PaloAlto system extension to load.
  3. When the GlobalProtect Sign In window appears, enter your Emerson username and password and click Sign In.
    globalprotect-popout-login.png
  4. Look at your phone! Duo will send an authentication request or call (depending on your preference settings). Accept it, then accept it a second time.
  5. Your computer is now connected to the Emerson VPN. A shield will appear on the globe icon in your menu bar/system tray to indicate your connection is active.

Now that you've configured the GlobalProtect client on your computer, reconnecting in the future is easy:

  1. Click the GlobalProtect globe icon in your Menu Bar/System Tray.
  2. Click Connect.
  3. Check your phone for a Duo request and accept it.

View a visual PDF version of this video with step-by-step instructions

Disconnecting

When you're done using resources that require you to use Emerson's VPN, it is a good idea to disconnect. Here's how:

  1. Click the GlobalProtect globe icon in your Menu Bar/System Tray.
  2. Click Disconnect.

When you are disconnected, the globe icon will lose its shield, and the pop-out window will say Not Connected.

Connect to the VPN with your mobile device

First, did you read the above segment titled "IMPORTANT NOTE ABOUT DUO"? Please read that first or you will lock yourself out of your account.

Using the VPN on your iOS or Android device is relatively straightforward, and does not require you to download any apps. See the instructions below for:

iOS

  1. Open the Settings app.
  2. Go to General > VPN > Add VPN Configuration...
  3. Tap on Type, and select IPSec.
  4. Tap Back. The CISCO logo will be at the top of the Add Configuration screen.
    mceclip9.png
  5. Fill the fields as follows:
    • Description: Emerson VPN
    • Server: vpn.emerson.edu
    • Account: your Emerson account username
    • Password: your Emerson account password
    • Certificate: Off
    • Group Name: Emerson (first letter capitalized)
    • Secret: emerson (all lowercase)
  6. Ensure Proxy is set to Off.
  7. Tap Done.
  8. Back on the VPN screen, toggle the Status switch on.
  9. Check your phone for a Duo request and accept it.
  10. You are connected. A VPN icon will appear in your device's status bar. All of your traffic will now go through Emerson's VPN.
  11. When you're done using services that require Emerson's VPN, return to Settings > General > VPN, and toggle the Status switch back off.

Now that you've configured the VPN on your iOS device, to reconnect you only need to:

  1. Go to Settings > General > VPN.
  2. Toggle the Status switch on.
  3. Check your phone for a Duo request and accept it.

Android

  1. Open Settings.
  2. Under Wireless & Networks, select More... > VPN.
  3. Press the + sign to add a new VPN connection. Enter the following information:
    • Name: Emerson VPN
    • Type: IPSec Xauth PSK
    • Server address: vpn.emerson.edu
    • IPSec identifier: Emerson (first letter capitalized)
    • IPSec pre-shared key: emerson (all lower-case)
  4. Tap Save.
  5. Now to connect for the first time. In Settings, under Wireless & Networks, select More... > VPN > Emerson VPN.
  6. Enter the following:
    • Username: your Emerson username
    • Password: your Emerson password
  7. Check the box next to Save account information.
  8. Tap Connect.
  9. Check your phone for a Duo request and accept it. If a second request comes through, accept it again.
  10. You are connected. A key icon will appear in your device's status bar. All of your traffic will now go through Emerson's VPN.
  11. When you're done using services that require Emerson's VPN, you should disconnect. To do this, return to Settings > Wireless & Networks > More... > VPN > Emerson VPN, and tap Disconnect.

Now that you've configured the VPN on your Android device, to reconnect you only need to:

  1. Go to Settings > Wireless & Networks > More... > VPN.
  2. Tap Emerson VPN.
  3. Check your phone for a Duo request and accept it. If a second request comes through, accept it again.
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