Emerson IT Help Desk

Improving your Zoom connection

If you're experiencing choppiness or slow speeds during your Zoom call, review our Presentation and Conference Tips, and try the following:

  • If you are listening but not needing to participate immediately, put your microphone on Mute.
  • If you don’t need to be seen on camera, stop your webcam video.
  • Try disabling HD video in your Zoom settings. Click on the up arrow next to ‘Stop Video’ and select “Video Settings”.
  • Close out of any other applications that may be running on your computer that you do not need.
  • Stop or pause any other actions that you may be running in the background such as downloads, uploads, data backups, or streaming.
  • To troubleshoot audio echo or feedback, mute all attendees and then unmute one at a time to isolate the issue.
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