Emerson IT Help Desk

How do I connect to Emerson's Wi-Fi?

Connecting to Emerson's Wi-Fi for the first time?

Eduroam Wireless Network

  1. Select eduroam from your list of available wireless networks.
  2. Enter your Emerson username (or your full Emerson email address, if connecting to eduroamand password to authenticate.
  3. Accept and trust the certificate for our server clearpass.emerson.edu .

You're connected to Emerson's Wi-Fi! Detailed instructions per device/operating system are below.

NOTE: Windows XP is not supported.

If you're having any trouble connecting, take a look at our detailed instructions below:

Connecting with OS X

Connecting with Windows

Connecting with iOS

Connecting with Android

Registering a Pesky Wireless Device

Do you have a device that cannot connect to eduroam?

Devices such as Chromecasts, Apple TVs, Kindles, and portable game consoles sometimes do not support the encryption type enforced on eduroam, but you can register them here!

For more detailed instructions, including how to get your device's MAC address, see our guide on Connecting Entertainment Devices to the Network.

Emerson Guest Network

Are you or do you have a guest who'd like to join our network? Simply connect to the wireless network "Emerson Guest." Open a web browser and go to any page, and you'll be redirected to our guest registration form. Provide your name and email address, and you're good to go! Access is only available for 24 hours before having to re-register—if you have a longer stay at Emerson, please contact the Help Desk for a longer term guest account.


Eduroam is an international program that allows members from participating schools to easily and securely connect to the wi-fi on each other's campuses. Simply connect to the eduroam wireless network, log in with your Emerson email address and password, and enjoy! Once the network is saved to your device, it will automatically connect whenever you travel to another eduroam location.

Additional Information

If you have trouble accessing Emerson's wireless network in a certain location, please email the time, date, exact location, and configuration information about your computer to: helpdesk@emerson.edu

Emerson College prohibits the use of equipment that interferes with the College's wireless network; this means you may not operate wireless base station hardware (including routers or Airport Express Base Stations) or software or other similar equipment in, on, or near College-owned buildings. Emerson assumes no responsibility to compensate you for any direct or incidental costs related to terminating interfering equipment.

Requests for temporary exceptions to the airspace policy must be addressed in writing to helpdesk@emerson.edu. For more information, please see Emerson College's Electronic Information Policy.

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