Connecting your Android device to eduroam takes a one-time setup. After these steps, your Android connects automatically wherever eduroam is available, including at other participating campuses worldwide.
Field names and menu locations vary by manufacturer, Android version, and language, so treat the labels below as the most common wording rather than an exact match.
Before you start: if Emerson Guest is saved on your phone, forget it first. Go to Settings > Network & internet > Wi-Fi, tap the gear next to Emerson Guest, and choose Forget. A saved guest network in range will pull your phone away partway through each eduroam attempt, so eduroam looks broken while your phone is quietly online through Emerson Guest.
Connecting to eduroam
-
Open the Settings app, go to Network & internet > Wi-Fi (called Connections > Wi-Fi on some devices), then tap eduroam.
If eduroam is already saved and will not connect, tapping it will not open the settings. Tap the gear or pencil icon next to eduroam to modify it, or choose Forget and then tap eduroam again to start fresh.
- Fill in the form. If your device does not show one of these fields, skip it:
- EAP method: PEAP
- Phase 2 authentication: MSCHAPV2
- CA certificate: Use system defaults (may also read "Use system certificates" or similar; on some phones you must expand Advanced options to see it)
- Minimum TLS version and Online Certificate Status: leave both at their defaults. Pixel and some other phones show these two fields between CA certificate and Domain. You do not need to change them.
- Domain: emerson.edu
- Identity: your full Emerson email address, including @emerson.edu
- Password: your Emerson password
- Anonymous identity: leave blank. If your phone prefilled this field with "anonymous" or "(anonymous)", clear it, or the connection will fail. Do this as your final step. Some phones reset this field whenever you edit anything else, so clear it just before you save.
- Tap Save (or Connect, depending on the device).
Once it finishes, in a moment or two, you are connected.
If the Save or Connect button is greyed out and will not respond: that is almost always the CA certificate field. On Android 11 and newer the button stays disabled until this field is set. Tap CA certificate, choose Use system defaults, and set Domain to emerson.edu. The button turns blue and lets you save.
If your phone says it cannot authenticate: check these two fields before anything else. Anonymous identity must be completely empty, and Domain must read emerson.edu exactly. Between them, those two account for most Android connection failures we see.
Security note: eduroam does not use a login web page. If you are ever taken to a website asking for your Emerson email and password while joining eduroam, do not enter them and contact the Help Desk.
Do not set CA certificate to "Do not validate" or "Don't validate," even if another site suggests it as a workaround. That setting turns off the check your phone makes to confirm it is really talking to Emerson, which means it will hand your Emerson password to any network broadcasting the name eduroam. Your phone will show no warning when that happens.
If it still will not connect
Contact the Help Desk rather than changing any other settings. To save a round trip, include the following:
- The make and model of your phone, and its Android version (Settings > About phone > Android version).
- A screenshot of the full eduroam settings screen, scrolled so that Domain, Identity, and Anonymous identity are all visible.
- The building, floor, and room where you are trying to connect.
- The date and approximate time of your most recent attempt.
Need help? Contact the IT Help Desk at helpdesk@emerson.edu or 617-824-8080. You are also welcome to bring the phone in and we will connect it for you.