How to "Forget" Wireless Networks

To resolve common connection issues, the first step is to completely "forget" the Emerson Wi-Fi networks on your device. This clears out old settings and allows for a fresh connection.

Please find the instructions for your specific device below.

Windows 10 & 11

1. Click the Wi-Fi icon in the bottom-right corner of your taskbar.
2. Click the arrow next to the wireless icon.
3. Find eduroam in the list, right-click on it, and select "Forget".
4. Find Emerson Guest in the list, right-click on it, and select "Forget".
5. You can now reconnect to eduroam. When prompted for your username, be sure to enter your full Emerson email address (e.g., username@emerson.edu).

macOS (MacBooks & iMacs)

1. Click the Wi-Fi icon in the top-right corner of your menu bar.
2. Click on "Wi-Fi Settings..." or "Network Settings...".
3. In the window that opens, find the eduroam network in your list of known networks.
4. Click the three-dots icon (...) next to eduroam and select "Forget This Network".
5. Repeat the process for the Emerson Guest network if it is in the list.
6. You can now reconnect to eduroam. When prompted for your username, be sure to enter your full Emerson email address (e.g., username@emerson.edu).

iPhone & iPad (iOS/iPadOS)

1. Open the Settings app.
2. Tap on "Wi-Fi".
3. Find the eduroam network in your list. Tap the blue "i" icon to the right of the network name.
4. On the next screen, tap "Forget This Network" and confirm.
5. Return to the Wi-Fi list and repeat the process for the Emerson Guest network if you have connected to it previously.
6. You can now reconnect to eduroam. When prompted for your username, be sure to enter your full Emerson email address (e.g., username@emerson.edu).

Android

Note: Steps may vary slightly depending on your Android version and manufacturer.

1. Open the Settings app.
2. Tap on "Network & internet" or "Connections", then tap "Wi-Fi".
3. Find eduroam and press and hold on the network name, or tap the gear icon next to it.
4. Select "Forget" or "Delete network".
5. Repeat the process for the Emerson Guest network if it is in your list of saved networks.
6. You can now reconnect to eduroam. When prompted for your identity/username, be sure to enter your full Emerson email address (e.g., username@emerson.edu).