Emerson IT Help Desk

Banner 9 Guides and Training

Banner 9 is the current ERP system in use by Emerson College, launched October 2018.

Documents for Reference:

Banner 9 User Guide (by Emerson)

Banner 9 Navigation Training (by Emerson)

Banner 9 Navigating the Landing Page (by Ellucian)

Banner 9 Keyboard Shortcuts (by Ellucian)

 

Banner 9 Upgrade FAQ

When are we upgrading to Banner 9?

Banner 9 Admin page production upgrade will take place from October 19, 2018 to October 21, 2018.

Why are we upgrading to Banner 9?

Banner 8 support will be expired as of December 31 2018. In addition, through this upgrade, the problems with browser compatibility will be resolved and a new Banner Application Navigator & Admin Pages will be delivered for a better user experience.

Will all users be affected by this upgrade?

Faculty and administrative staff who currently use Banner in their respective areas will be affected by this upgrade. Students will continue to use Banner 8 SSB..

Will I be able to continue using Banner 8 after Banner 9 is launched?

No.  Banner 8 Student Module will no longer be available. Finance and HR modules will still be available.

What changes can I expect to see in Banner 9?

Banner 9 has a modernized user interface with improved navigation and accessibility. While the pages look and feel are different, they contain all of the same functionalities that you are familiar with in Banner 8.

Is Banner self-service changing?

No. Only the administrative pages will be changing with this upgrade.

How do I access Banner 9?

You can access Banner 9 admin page through the https://banner9.emerson.edu link.

I have been told to clear my browser cache after each upgrade. What is the easiest way to do that?

You can hit Ctrl+Shift+Delete in any web browser to bring up the window that will allow you to clear your cache. For more information, you can visit the following URLs for each type of browser.

Clear cache & cookies in Chrome

Clear cache & cookies in Firefox

Clear cache & cookies in Internet Explorer

Is Java required for Banner 9?

No, Java is not required for Banner 9.  Banner 9 is web based and does not require the Java plugin like Banner 8 does.

Will there be training on Banner 9?

Yes. Functional areas across campus have been offered specific Banner 9 training.

Will some user guides or training materials about Banner 9 be provided?

Yes. Banner 9 navigation user guide, keyboard shortcuts, and FAQs are available for campus users on Zendesk.

Will I use the same credentials to log into Banner 9?

Yes, you will use the same user id and password.

Will my security access change with Banner 9?

No. Your Banner form/page security will be the same in Banner 9 as it was in Banner 8.

Who do I call with questions about Banner 9 prior to go-live?

Speak with your team/area leads about questions concerning your business processes. Send your general questions to helpdesk@emerson.edu.

What is the preferred browser for using Banner 9?

Banner 9 can be used with all browsers. However, for Microsoft you should disable Compatibility View in IE 11 and upgrade Edge to version 41.

Will the personalized My Banner menu I created in Banner 8 remain in Banner 9?

No, your My Banner menu will not be carried over from Banner 8 to Banner 9.

How can I add/remove links in the "My Banner" list?

You can use GUAPMNU form to add/remove banner objects on your personal menu list.

Can users change the color scheme on their personal Banner pages?

Ellucian has stated the following as of 8/16/17:

“Individual users cannot choose a personal color in the Banner 9 applications at this time. Personal color (theme) choices is on the backlog, but not yet scheduled for a particular release.”

How can I see what the keyboard shortcut is for a given function?

If you hover over the function (e.g. Go) Banner will display the shortcut keys to use for that function. Also, the keyboard shortcut list has been shared with the users on Zendesk.

How do I change between Compact and Expanded layout in Banner 9 Admin pages?

Banner 9 gives you the option of viewing the Banner 9 pages in an Expanded or Compact view. The Compact view reduces the amount of white space on a page, allowing for the visibility of more fields on a page. You can toggle between the two views in the Page Layout section of the Tools menu.

How does the Admin Navigator search field work in Banner 9?

For quick access to any Banner object, begin typing the name in the search field featured prominently in the center of the main page. As you begin typing, Banner will display suggested object names. Continue typing until the name of the object appears in the list, point and click to open that object.

How do I get more records to display on a page in Banner 9?

Banner 9 gives you the option of displaying fewer or more records on the screen for certain pages. Click on the Per Page dropdown at the bottom of the list of records on these screens to control the number of records displayed. Please note that your choice is not retained upon exiting the page.

Where can I find the “related forms” list that was under “Options” on the menu bar in Banner 8?

You can find this list by clicking on “Related” in Banner 9.

How do I resize a page in Banner 9?

You can use the CTL+ to increase the size and CTL- to decrease the size.

Can you have two Banner 9 pages open at same time?

No. Two pages cannot be open at same time.  You could come close to same experience by opening a second Banner 9 session.

 

For all other questions, please submit a ticket at it.emerson.edu/help or call the IT Help Desk at 617-824-8080.

 

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