Emerson IT Help Desk

Using the Computer Labs

Configured to support the curricular needs of the College, Emerson's computer labs and kiosks are a valuable resource both inside and outside the classroom.

This guide will introduce you to the basics of using these facilities:


Logging In

The computer workstations in our labs run Mac OS X, Windows, or both. Dual-boot workstations (which run both) are labeled as such: Restarting one of these computers will give you the option to choose between operating systems.

Log in to a computer running either Windows or Mac OS with your Emerson username and password.

When you are done using a workstation in a lab or at a kiosk, log out by selecting Log Out from the apple menu (Macintosh), or by choosing Log Off from the start menu (Windows). Confirm the logout in the dialog box that appears. Logging out helps keep your Emerson account secure, and it frees up the workstation for others to use.


On the Desktop

All lab and kiosk computers have desktop icons connecting to file storage resources. There will be an icon for your Pages folder, a networked directory that's associated with your Emerson account and which holds up to 2 GB of data. In addition to storage, you can use your Pages folder to host a web page. There is a private folder for files you do not want viewed over the web. For more information about using your Pages folder, see this Pages guide on the I.T. Help Desk site.

You should always keep a second backup of your work on a flash drive, external hard drive, or online backup system. Never rely on a lab or kiosk computer as a storage space for your work.


Software

Emerson's computer labs have popular and specialized software to suit your academic needs. While the most popular applications are available on all lab and kiosk workstations, availability does vary by location. Please consult this software chart to see where different titles are available.

Accessing software on a lab workstation is easy. Macintosh workstations have an applications folder in the dock on the bottom of the screen, from which you can quickly launch software titles. On a Windows workstation, programs can be accessed from the All Programs folder in the start menu at the lower left-hand corner of the screen.


Hardware

The computer labs are outfitted with a variety of hardware, including computer workstations, printers, scanners, media card readers, and more. To see what hardware is available in a particular lab, please look at the Lab Profiles page. Details about available hardware are on the Lab Hardware page.

For more information on how to use our printers and scanners, see our guides on Printing and on Scanning.

You are encouraged to bring your own USB flash drives or portable hard drives to use with the lab workstations. We cannot, however, support hardware that requires the installation of additional drivers or software.


Your Laptop

The XML and 3DL have open workspaces with ports for you to power your laptop and connect it to Emerson's network via Ethernet. For connection instructions,  see the I.T. Help Desk's page on Connecting to the Wired Network.

You can also use Emerson's wireless network in any of our lab spaces. Please visit the I.T. Help Desk's page on Connecting to the Wireless for connection instructions.

Once you are connected to the network, you can print to any lab printer from your laptop. See the guide to Printing from Your Personal Computer for details.


Rules

Our computer labs are shared spaces. As such, certain rules need to be followed to keep a clean, functional, and consistent work environment for you and your colleagues at Emerson. To use our computer labs, we ask that you abide by the following:

  • As a member of the Emerson community, you are expected to abide by the college’s Electronic Information Policy and Copyright Policy.
  • Please do not jostle or move equipment in the labs or at the kiosks, as doing so may trigger the alarm system. In the event of an alarm, notify the lab assistant immediately.

Need Help?

During all lab operation hours, there is a lab assistant on duty to help with computer-related issues such as “frozen” machines, stuck discs, printing troubles, or attaching and removing external drives. If you have questions or need assistance while in the computer labs, do not hesitate to contact the lab assistant. The lab assistant is usually stationed nearby, or can be contacted by dialing ext. 8080 on the lab support phone.

If you want help getting started on using our equipment or a service, such as the scanners or the font server, peruse our guides. Chances are, we have a guide for what you want to do.

For help using software in the labs, you will find links to manufacturer's guides on the Lab Software page. Additionally, we offer software workshops on popular titles such as Photoshop and InDesign. See the schedule on the Workshops page for more information.

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