Emerson IT Help Desk

What is My Emerson Account for?

Everyone at Emerson College has and needs an Emerson Account. This account serves as your online identity for your career at Emerson College. It's important to keep it safe and secure.

  • Students: After you submit your deposit, you are invited to create your Emerson account. Once you create that account, you'll be able to log into eCommon with your Emerson username and password.
  • Staff/Faculty: Your Emerson account will be created upon hiring. Many staff and faculty members have additional access privileges, so we stress the importance of not revealing your password to anyone.

  • Please read Emerson College's Electronic Information Policy, as it relates to and governs your usage of your ECnet account and the Emerson network.

  • Please also read the Emerson Account Deactivation Policy.


What can I do with my Emerson account?

  • Access Emerson's internet, both wired and wirelessly with ECwireless
  • Log into eCommon, which is your online portal for managing many of your resources at Emerson
  • Access your @emerson.edu email address, ECmail
  • Log into lab computers in any of the labs across campus
  • Log in to Canvas to access documents from your classes
  • Access networked storage space, like Box and Google Drive

Need an ECnet password reset?

If you've forgotten your ECnet password, your first step should be the self-reset tool.

If you are unable to use the self-reset, come to the Help Desk in person. We need to verify your identity before we can reset your password. Make sure to bring your Emerson ID card with you.

If you are physically unable to come to the Help Desk, contact us at helpdesk@emerson.edu for more information.


ECmail Account

The Emerson community receives email along with their ECnet accounts. Usually, you can reach someone at firstname_lastname@emerson.edu. Emerson's directory is available online. Official communication from the College will be sent to your Emerson email address.

  • Your ECmail is always available online at http://ecmail.emerson.edu.
  • You can also set up your ECmail on your smartphone or a mail client, like Apple Mail, or Microsoft Outlook. View our guides for checking your ECmail for instructions.
  • Forwarding your ECmail: If desired, your ECmail can automatically be forwarded to another of your email accounts, for convenience. It is important to note that we do not recommend this for Staff and Faculty for security reasons.
  • MailSafe: Control which messages make it to your inbox and which ones get quarantined.

Computer Lab Access

Your ECnet account also grants you access to the 16 computer labs on campus. There are also print and Internet kiosks strategically located for your convenience.

Lab Operations maintains the computer labs on campus, and has detailed information about each one.


Network Access

  • Connecting to the wired network on campus: In the dorms, Emerson maintains a 1-to-1 port-to-person ratio, so there will always be an ethernet port in your room.
  • Connecting to ECwireless, the wireless network: Emerson maintains an expansive wireless network all around campus, and instructions are available to help you get connected.
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