If you require support or are experiencing an issue that cannot be resolved from the documentation, please submit a ticket.
Emerson.build gives participating Emersonians full control over their own web domains and the ability to easily create and launch a wide range of websites for academic or personal use.
Emerson.build users have access to powerful open source Internet tools that will allow them to create online portfolios, exhibits, online journals and magazines, wikis, FAQs, and many other kinds of digital resources and publications for use in courses, the co-curriculum or wherever and however else they choose. All Emerson.build users have full control and ownership of the content they create and share, even after they move beyond Emerson.
Or, check below for links to specific topics.
- How to sign up on Emerson.build
- The cPanel dashboard
- File management
- Web application tutorials and guides
- Emerson.build Showcase
Frequently Asked Questions
How do I find my SFTP login credentials?
When you sign up for Emerson.build, you receive a special FTP account that has full privileges to access any space on your web server. Due to the high-level of access this account has, please follow the following precautions when using it:
- Do not share this account’s credentials with anyone else.
- Always use SFTP (Secure File Transfer Protocol) while connecting with this account in your FTP client.
If you signed up for Emerson.build prior to February 2019, you received a welcome email containing the connection information for your special FTP account, including your account’s password. These credentials will still work. If you no longer have this email saved and have forgotten the account’s credentials, please follow the steps below to set a new one.
- Login to your Emerson.build cPanel.
- In the black Admin bar at the top of the window, hover over Manage Your Account.
- Click FTP Information. The connection information and option to set a first or reset a forgotten password will be listed on this page.
Read "Setting Up FTP/SFTP" in the Emerson.build guides for more information.
My site is running out of space. How do I get more?
Applications installed through the cPanel/Installatron are set to automatically create a backup every time the software updates. This can eat up your quota space very quickly, so we recommend following the "Managing Backups" instructions in our documentation to take control of how your space is being used.
While you're working on that, you can also submit a ticket to request a quota increase for your site.
Can my student organization make a site using Emerson.build?
No. Student organizations need to contact Web Services to request a site.
Can I use a custom domain name (ex: dogs.com) on my site?
Yes! The Emerson.build documentation site has a guide on "Using a Custom Domain Name". You might also find it useful to read the following guides on different ways to organize your site:
- The "Organize Your Site with Subdomains and Folders" section on this page
- What is a Subdomain?
- Subdomains vs. Subdirectories
I need a different domain name for my project. Can I change what I picked during registration?
The domain name that you choose during sign up will stay with you through all of your current and future build projects. We recommend choosing a general and enduring name, such as a variation of your name.
If you need to use a different name without purchasing a custom domain name, you can clone your existing site into a subdomain or subdirectory that better fits your current project's needs.
What happens when I leave Emerson?
The "When You Leave" guide in the Emerson.build documentation has more information about the migration options available to you.