Emerson IT Help Desk

Emerson IT Self Service

What is Emerson IT Self Service?

The best way to describe Emerson IT Self Service it that it’s like Emerson’s own personal App Store, but we curate the app selection. If you at some point realize you need something like Adobe Photoshop installed, you no longer need to put in a ticket with the Help Desk. You can just open up Self Service and install it yourself!

Self Service is not limited to just software, either. You can install your department printers from there, too!

 

Who has access?

The service is limited to Emerson College staff and faculty at this time.

How do I know if I have or can install Emerson IT Self Service?

Emerson IT Self Service is available on all Mac computers. Many of you may already have the application installed. If you open up your applications folder and see this icon:

 

Then you’ve already got it. The icon may already be in your dock as well. Just open the app, and log in to get started. If you’re on a Mac but don’t have that icon, it means your computer needs to be enrolled in our Mac management system, Casper. Don’t worry! Just put in a ticket with the Help Desk to be enrolled and it will be done ASAP.

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