COVID-19 Tech Tools: Symptom Checker and Test Results

To help combat the spread of COVID-19, Emerson made available several technology tools: namely, how to receive your test results via email or on the web and the Daily Symptom Checker available on the Emerson Mobile App.

This guide will help you access and use these COVID-19 technology tools. For much more information on campus reopening, health guidelines, testing compliance, and more, visit emerson.edu/one-emerson.

Receiving Test Results

All Emerson community members who test at Tufts Medical Center will receive test results within 48 hours from the Broad Institute. When your result is ready, you will receive an email from notify@notify.schooltesting.org with the subject line "Activation for your account for the Emerson COVID Testing Portal." The email will provide a Set Password hyperlink to create an account with Broad's electronic system, emerson.schooltesting.org, to which you can log in and view the result. These credentials will be unique to SchoolTesting.org and not tied to your Emerson/Duo account, and you should set a unique password as a best security practice.

Additionally, when new results are available, you'll receive an SMS (text) message to the phone number you have on file with the school (Banner for students and Workday for employees). If you no longer wish to receive these, simply reply to one of the SMS notifications with "STOP."

Results will never be contained in the email.

I took a test, but never received my results!

Please search your email for the subject line "Activation for your account for the Emerson COVID Testing Portal," or anything from notify@notify.schooltesting.org. If you are unable to find the email,  please contact covid19@emerson.edu, who will be able to send you a new email invite. If you already set your password, but forgot it, simply go to emerson.schooltesting.org and click Forgot Your Password?

I received the registration email from SchoolTesting.org, but my name has changed, or I've lost it.

If you had a name change, please email helpdesk@emerson.edu to have your name record updated in emerson.schooltesting.org. Then, to perform a password reset, once again, please visit https://emerson.schooltesting.org/password/reset.

Daily Symptom Check

Before entering College buildings, faculty, staff, and students are asked to complete a self-assessment on the day of their arrival. For questions about symptoms, visit emerson.edu/one-emerson.

Symptom Checking on the Emerson Mobile App

To access the symptom checker, please download the Emerson Mobile App on iOS or Android, and simply navigate to One Emerson > Daily Symptom Check. Complete the questionnaire, and if you do not report any new symptoms, you will be cleared to come to campus! If you report having symptoms, you may not enter campus buildings and must quarantine for 14 days.

Don't have a phone? Report symptoms on the web!

To access the symptom checker on a website (if, for instance, your phone is too old to install the current version of the app or you do not have a mobile device), visit our symptom checker on the web.

I believe my restricted status is an error.

If you completed the questionnaire and received a restricted status but are not experiencing any COVID symptoms, you can request an override by contacting healthservices@emerson.edu (students) or hr@emerson.edu (faculty/staff). Otherwise, your status will automatically reset each day at midnight.

Test Scheduling

To help manage traffic flow and to keep social distancing enforced, we require everyone working and studying on the campus to select a “testing cohort.” If you need to select or change your cohort, please visit the Cohort Selection Form.

Building Access Restrictions

Failure to Test

Those who are required to test regularly (see our Testing, Screening, and Tracing guide for more) will have their building access restricted if they do not comply with their testing schedule. For instance, those required to test weekly will receive an email (subject line "COVID test today by 6 pm to remain in compliance") on the 7th day without a test, requiring a test that day to retain building access. Failure to do so will result in a final warning email (subject line "Your Campus Access is at Risk Due to COVID Test Non-Compliance"), and failure to do so by noon the next day will result in a restriction to all campus buildings. Access will not be re-enabled until a negative COVID test has been collected.

  Still need tech help?

For all technical support, submit a ticket by emailing helpdesk@emerson.edu.

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