COVID-19 Tech Tools: Symptom Checker and Scheduling Tests

To help combat the spread of COVID-19, Emerson made available several technology tools: primarily, the Daily Symptom Checker available on the Emerson Mobile App.

This guide will help you access and use these COVID-19 technology tools. For much more information on campus reopening, health guidelines, and more, visit

Receiving Test Results

All Emerson community members who test at Tufts Medical Center will receive test results within 48 hours from the Broad Institute. When your result is ready, you will receive an email from with the subject line "Lab results available from your provider - Register now." The email will provide a Registration Code and hyperlink to create an account with Broad's electronic system, CareEvolve, to which you can log in and view the result. Results will never be contained in the email.

After creating an account for the first time, future results emails will have the subject "Lab results available from your provider."

I took a test, but never received my results!

Please search your email for the subject line "Lab results available from your provider," or anything from If you are unable to find the email, please contact

I received the registration email from CareEvolve, but my name has changed, or I've lost it.

If you had a name change, please email to have your name record updated in CareEvolve. Then, to perform a password reset, please visit

Daily Symptom Check

Before entering College buildings, faculty, staff, and students are required to complete a self-assessment on the day of their arrival. For questions about symptoms, visit

Please note that after submitting that you have no symptoms, it will take up to 2 minutes before you can tap in.

Symptom Checking on the Emerson Mobile App

To access the symptom checker, please download the Emerson Mobile App on iOS or Android, and simply navigate to One Emerson > Daily Symptom Check. Complete the questionnaire, and if you do not report any new symptoms, you will be cleared to come to campus! If you report having symptoms, you may not enter campus buildings and must quarantine for 14 days.

Don't have a phone? Report symptoms on the web!

To access the symptom checker on a website (if, for instance, your phone is too old to install the current version of the app or you do not have a mobile device), visit our symptom checker on the web. Complete the questionnaire, and if you do not report any new symptoms, you will be cleared to come to campus! If you report having symptoms, you may not enter campus buildings and must quarantine for 14 days.

I believe my restricted status is an error.

If you completed the questionnaire and received a restricted status but are not experiencing any COVID symptoms, you can request an override by contacting (students) or (faculty/staff). Otherwise, your status will automatically reset each day at midnight.

Building Access Restrictions

Symptom Checker

Symptom checker results reset at midnight (Eastern Time) each night, requiring those coming to campus to fill out the symptom checker daily. Therefore, at midnight, all community members will have their card access to buildings disabled, and they will be re-enabled after completing their symptom checker (approximately 2 minutes after submitting that they have no symptoms). See above for more about symptom checking.

Failure to Test

Those who are required to test regularly (see our Testing, Screening, and Tracing guide for more) will have their building access restricted if they do not comply with their testing schedule. For instance, those required to test weekly will receive an email (subject line "COVID test today by 6 pm to remain in compliance") on the 7th day without a test, requiring a test that day to retain building access. Failure to do so will result in a final warning email (subject line "Your Campus Access is at Risk Due to COVID Test Non-Compliance"), and failure to do so by noon the next day will result in a restriction to all campus buildings. Access will not be re-enabled until a negative COVID test has been collected.

  Still need tech help?

For all technical support, submit a ticket by emailing

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a ticket