COVID-19 Tech Tools: Symptom Checker and Scheduling Tests

To help combat the spread of COVID-19, Emerson has made available several technology tools: primarily, the Daily Symptom Checker available on the Emerson Mobile App, and the AppointmentPlus Scheduling application.

This guide is intended to help access and use these COVID-19 technology tools. For much more information on campus reopening, health guidelines, and more, visit emerson.edu/one-emerson.

Receiving Test Results

All Emerson community members who test at Tufts Medical Center will receive test results within 48 hours from the Broad Institute. When your result is ready, you will receive an email from CareEvolve@lknotification.com with subject line Lab results available from your provider - Register now. The email will provide a Registration Code and hyperlink to create an account with Broad's electronic system, CareEvolve, to which you can log in and view the result. Results will never be contained in the email.

After creating an account for the first time, future results emails will have the subject Lab results available from your provider.

I took a test, but never received my results!

Please search your email for the subject line "Lab results available from your provider," or anything from CareEvolve@lknotification.com. If you are unable to find the email, please contact covid19@emerson.edu.

Daily Symptom Check

Before entering College buildings, faculty, staff, and students are required to complete a self-assessment on the day of their arrival. For questions about symptoms, visit emerson.edu/one-emerson or email symptomatic@emerson.edu.

Symptom Checking on the Emerson Mobile App

To access the symptom checker, please download the Emerson Mobile App on iOS or Android. and simply navigate to One Emerson > Daily Symptom Check. Complete the questionnaire, and if you do not report any new symptoms, you will be cleared to come to campus! If you report having symptoms, you may not enter campus buildings and must quarantine for 14 days.

Don't have a phone? Report symptoms on the web!

To access the symptom checker on a website (if, for instance, your phone is too old to install the current version of the app or you do not have a mobile device), visit our symptom checker on the web. Complete the questionnaire, and if you do not report any new symptoms, you will be cleared to come to campus! If you report having symptoms, you may not enter campus buildings and must quarantine for 14 days.

I believe my restricted status is an error.

If you completed the questionnaire and received a restricted status but you are not experiencing any COVID symptoms, you can request an override by contacting healthservices@emerson.edu (students) or hr@emerson.edu (faculty/staff). Otherwise, your status will automatically reset each day at midnight.

Test Scheduling (AppointmentPlus)

All on-campus students are required to test weekly, and all faculty and staff coming to campus must take a baseline test and are welcome to continue testing throughout the semester. All testing is provided by the Broad Institute, and our testing site is hosted at Tufts Medical Center. To help manage traffic flow and to keep social distancing enforced, we require that you book an appointment before arrival. Please note that you cannot schedule multiple times per week.

For questions about scheduling your test, please email testing@emerson.edu

Schedule Your Test with the Emerson Mobile App

To book an appointment, please download the Emerson Mobile App on iOS or Android. and simply navigate to One Emerson > Get Tested. Log in, pick a time, and you're all set! You will receive a confirmation email, and if your schedule changes, be sure to follow the link in the email to update your time.

To view your appointments (or reschedule them) at any time, click your name in the top right and click Appointments.

If you receive a "Maximum Allowed Appointments for this Customer ID," that means you already have an appointment scheduled within that week. Again, click your name in the top right and click Appointments to view those.

Don't have a phone? Schedule your test on the web!

To access AppointmentPlus on a website (if, for instance, your phone is too old to install the current version of the app or you do not have a mobile device), simply visit testing.emerson.edu. Pick a time, register for an account, and you're all set! You will receive a confirmation email, and if your schedule changes, be sure to follow the link in the email to update your time.

To view your appointments (or reschedule them) at any time, click your name in the top right and click Appointments.

If you receive a "Maximum Allowed Appointments for this Customer ID," that means you already have an appointment scheduled within that week. Again, click your name in the top right and click Appointments to view those.

  Still need tech help?

For all technical support, submit a ticket by emailing helpdesk@emerson.edu.

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