Emerson IT Help Desk

Troubleshooting your home Wi-Fi

If you're having difficulty connecting to Emerson services at home, it can be tricky to determine if the issue is with your home Wi-Fi, your device, or with the application or website you are trying to run.

One test is to try accessing another website that you frequent to determine if the issue is with the site or your device in general. Our favorite first troubleshooting step is to try turning your device on and off again.

If you've done both of those things, and you're still not connecting to the internet, then we suggest getting in touch with your Internet Service Provider. Here is a list of contact info for the top 6 ISPs in New England:

Comcast:

Effective Monday, March 16, 2020, Comcast is offering 2 months free to new Internet Essentials customers in response to recent and anticipated emergency measures associated with the Coronavirus (COVID-19).

Spectrum:

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

Verizon:

Cox Communications:

RCN:

Earthlink:

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