Avaya Desktop Agent is the software by which agents (in Admission, Student Financial Services, the Box Office, and others) manage their call centers.
This software is meant for call center use only. If you are trying to log into your personal extension please use the Avaya Workplace desktop app. Click here for instructions.
Mac Users
Because Avaya Desktop Agent is a Windows application, Mac users are required to use a terminal service application called Microsoft Remote Desktop. See the RDS Install Guide, for assistance installing and launching Avaya Agent Desktop.
Users may encounter the following alert:
Agent Desktop has been installed via MSI and no server name/IP address has been set. Please enter the name, FQDN, or IP address of the server that agent desktop will connect to. If you do not know this value, contact your System Administrator.
If so, simply type in 199.94.92.123 as the address, and check Use HTTPS.
Users will encounter the following alert:
The login to ACCS using the supplied username and password failed. Click "Retry" to enter alternative credentials, or "Cancel" to quit Agent Desktop. Message from server: User "EMERSON\username" is not authorized to use the CCT service.
Simply click Retry and enter your Avaya ACCS credentials.
Windows Users
- Visit Avaya Agent Desktop Install and click Download in the top right. Save the file (avaya.zip) to your desktop.
- Open the avaya.zip file and move the 4 files to your desktop (or unzip to your desktop).
- Right-click the installer for 1.exe, click Run as Administrator, and follow all prompts (Accept, Continue, etc.), then do the same for 2.exe, then 3.exe, and finally, AvayaAgentDesktopClient.msi. When given the option, check Include Softphone Compatibility.
NOTE: If you are not an administrator on your computer, IT will need to do this on your behalf.
- Once complete, Avaya Agent Desktop 7.1 will be available in your start menu. Launch that - as it starts, you will be prompted with the following alert:
- Agent Desktop has been installed via MSI and no server name/IP address has been set. Please enter the name, FQDN, or IP address of the server that agent desktop will connect to. If you do not know this value, contact your System Administrator.
- Enter 199.94.92.123 and check Use HTTPS.
- Finally, as it continues to load, you'll get the alert:
The login to ACCS using the supplied username and password failed. Click "Retry" to enter alternative credentials, or "Cancel" to quit Agent Desktop. Message from server: User "EMERSON\username" is not authorized to use the CCT service.
- Simply click Retry and enter your Avaya credentials (assigned by IT).