If your students can’t see Panopto videos, please ask them to click the "Panopto" button in any of their current Canvas course menus—then try again!
If a student has never used Panopto before, clicking the Panopto button in Canvas for the first time automatically creates their user account. This will allow them view to any video that's been shared with them and then embedded on a page, assignment, or discussion.
Similarly, if you're an instructor and can't see videos—or if your class isn't appearing in the "Invite people" box in sharing settings—you need to first click the "Panopto" button in your Canvas course. This will automatically create the course's user group.
Here’s the Panopto button's location in every Canvas course menu:
After clicking the Panopto button, the user will be taken to a view of their folders in Panopto. From here, the user can either navigate to any shared folders, or return to the Canvas page upon which a video is embedded to view it.
Although Panopto is also reachable at panopto.emerson.edu, you must access it at least once from Canvas in order to gain the proper permissions. Please try this as your first troubleshooting step!