Emerson IT Help Desk

Adding a Networked Printer

All offices at Emerson have printers that are a part of the Emerson network. This makes it possible to add them to your computer wirelessly as long as you're connected to the Emerson network (either by ethernet or eduroam). You'll find the instructions for adding printers, as well as the Konica Minolta copiers, in this article.


Adding Printers on a Mac:

The easiest and preferred way to add a printer to a Mac is by using the Emerson IT Self Service app. This makes it possible to literally install the printer with one click. If your office computer doesn't have Self Service, please put in a ticket at it.emerson.edu/help so we can enroll it for you! However, you can also add a printer by its IP address or hostname, which has a few more steps. Both methods are covered here.

Emerson IT Self Service:

  1. Open up Self Service from your Applications folder and sign in.
  2. On the right-hand side, click "Printers"
  3. The printers listed are the printers registered to your department. Choose whichever ones you want and click "Install."
  4. That's it! You can now print to those printers

IP Address or Hostname:

  1. Go to the printer and locate the IP address. It will be in the format of 10.xx.x.xxx or 199.94.xx.xx. Finding it is different for each printer. On some, the IP address is displayed front and center on the screen, which is the easiest. For others, you have to print out the configuration page to find it. (To print the configuration page, go to Settings>Print Configuration). The address you're looking for is the IPv4 address.
  2. Once you have the IP address, you'll need to find the hostname. Open up the Terminal application and type: nslookup [IP address]. For example:
  3. Copy the hostname (in this case "techsupport-copier.emerson.edu")
  4. Open up System Preferences>Printers & Scanners and click the "+" at the bottom left.
  5. Select IP from the top
  6. Enter the hostname where it says "Address"
  7. Protocol: Line Printer Daemon-LPD
  8. Leave queue blank for the default queue and use the default name. You can change this later to something that's more familiar to you
  9. Allow the computer to query the device for the right driver
  10. Click "Add"



Adding printers on Windows:

Use the print server:

  1. At Emerson we use a server to store all of our printers called Sofie. This makes it much easier to add printers while on the Emerson network and is highly recommended over installing your printers manually. If you have a printer but you can't find it in Sofie, please put in a ticket so that we can add it!
  2. Open up a File Explorer window and type "\\sofie"
  3. Press enter and you will see a large list of printers 
  4. The printers are usually named by department and printer type (BW or Color laser jet), but you can also show the C-tag # by clicking the View menu, and choosing Detailed view. The C-tags will show in the  Comments column
  5. Double-click on the printer you want and it will install the driver on your computer
  6. You can now print to that printer!

IP Address or Hostname:

  1. Follow Steps 1-3 in the Mac instructions. The only difference is that instead of opening the Terminal application, you'll open up Command Prompt. You can do this by clicking your Start menu and typing "CMD" + Enter.
  2. Open Control Panel and go to Devices and Printers. Click "Add a Printer"
  3. It will scan for available printers, but none of these will be what you want, so just go ahead and click "The printer that I want isn't listed."
  4. Select "Add a printer using a TCP/IP address or hostname"
  5. Autodetect the device type and enter the hostname in the proper field. Don't worry about the Port name. Leave the box checked that says "Query the printer..."
  6. Set the printer name to what you want in the next step, then click "Next"
  7. Check "Do not share this printer"
  8. Print a test page, then Finish.


Printing to Konica Copiers:

  1. Some Konicas are available on the Emerson IT Self Service app for Mac users or in //sofie for Windows users. If you see yours there, install it from there and then skip to Step 9 of these instructions.
  2. If your Konica is not in Emerson IT Self Service, keep reading!
  3. Go to the Konica and record A) the model (ie. c224e) and B) the IP address. This can be found by clicking the "Utility/Counter" button and then "Device Information" (or on some machines, "Network Settings"). Record the IP address.
  4. Go back to your computer and use the IP address to find the copier's hostname (see instructions above!)
  5. Go to the Konica Minolta website (konicaminolta.us). Go to Business Solutions>Support and Drivers. Select the correct copier model, either Black and White Multifunction or Color Multifunction. 
  6. Download Drivers. Select the driver that matches the operating system. You’ll usually want the one at the very top of that section, "letter" instead of "A4". Make sure you select the driver (usually a .ZIP) instead of the release notes (usually a PDF).
  7. Unzip the folder and install the driver
  8. Add the Konica using the instructions in either the Windows or Mac instructions above. Before moving on, select the Konica driver you just installed. This is where it says "Use," instead of "Auto Select" click "Select software" and choose the Konica driver.
  9. Finally, to add the copy code (this is important since if you don't add the copy code you can't print):
  • Windows: Printer Preferences > Basic > Authentication/Account Track. Enter your four-digit copy code where it says "password." Leave the "department" field blank and click "Apply." You can also access this the first time you install the driver!
  • Mac: Print from either Google Chrome or Firefox, and select the Konica. Select Output Method from the second drop-down menu. Check Account Track and enter your copy code where it says "password". Leave the "department" field blank. Finally, on mac you must create a preset with the previous change by clicking Presets > Save Current Settings as Preset > Only This Printer. Enter any name you like for the preset.


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