Emerson IT Help Desk

Adding a Network Printer

Most departments on campus will have a networked printer that provides printing access to all members of the department. Networked printers are generally larger capacity devices that are faster and more efficient than their smaller desktop counterparts. They can also be conveniently placed in central locations for easiest access for the whole floor or section of an office. Having one or two of these per department can save money on toner and repairs when compared to a one desk printer per employee model. The health and state of networked printers can be monitored by IT for more effective management.

Below are instructions for adding networked printers to your computer. For instructions on printing to the large multi-function printers (that also make copies), please consult our guide on adding Konica copiers.

Adding Printers on a Mac

The easiest and preferred way to add a printer to a Mac is by using the Emerson IT Self Service app. This makes it possible to literally install the printer with one click. If your office computer doesn't have Self Service, please put in a ticket here or call the Help Desk extension x8080 so we can enroll it for you!

Emerson IT Self Service:

  1. Open up Self Service from your Applications folder and sign in.
  2. On the left-hand side, click "Printers"
  3. The printers listed are the printers registered to your department. Choose whichever ones you want and click "Install."
  4. That's it! You can now print to those printers

Adding printers on Windows

Windows does not support the Self Service app. Because of this, the method of adding printers is a little more complicated. If you have trouble, contact the Help Desk at 617-824-8080 or submit a ticket.

Using the print server:

  1. At Emerson we use a server to store all of our printers called Sofie. This makes it much easier to add printers while on the Emerson network and is highly recommended over installing your printers manually. If you have a printer but you can't find it in Sofie, please put in a ticket so that we can add it!
  2. Open a File Explorer window and type
    \\sofie
    in the file path field.

    File Explorer Window
  3. Press enter and you will see a large list of printers.
  4. Click View > Details for a cleaner layout to find the copier you need.List of Printers on the Network
  5. The printers are usually named by department and printer type (BW or Color laser jet).
  6. Double-click on the printer you want and it will install the driver on your computer
  7. You can now print to that printer!

 

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