Emerson IT Help Desk

CBORD Systems Support

CBORD is our vendor of integrated carding software for campus security and cashless card services. CBord systems enable faculty, staff and students to access many services through the Emerson OneCard. Three main systems are supported:

  • CS Gold (Door access, alarms monitoring, ECCash/dining, laundry, print credits);
  • Odyssey (Housing assignments);
  • Micros (POS/Cash register).  

 

First Support Contact: business_services@emerson.edu

Supported:

  • Requests for access from data owners/data custodians.
  • Support requests from designated staff.
  • System and software upgrades to meet business needs.

Best Effort:

  • Access requests may take up to 48 hours.
  • Some support cases may require a ticket to be created with CBord. 

Not Supported:

  • Unsupported third party software/hardware.
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