Emerson IT Help Desk

Banner Document Management System (BDMS) Support

BDMS is an integrated document management solution used by administrative departments.  Imaging and indexing with BDMS allows electronic documents to be archived and retrieved in Banner.  With BDMS, we reduce the cost of managing paper.  We also improve data security and information flow across departments.

First Support Contact: the Help Desk

Supported:

  • Requests for access from data owners/data custodians.   An ERP access request form must accompany all requests.
  • Support requests are handled through Self-Service
  • System and software upgrades to meet business needs.

Best Effort:

  • Access requests may take up to 48 hours.
  • Some support cases may require users to create a ticket with Ellucian for resolution.  The Enterprise Systems team will monitor case progress.

Not Supported:

  • Requests not submitted by data custodians.
  • Unsupported third party software and customizations.
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    Vincent Eddy

    I do not seem to have access to BDMS, or I do do see where it is on my screen. thanks

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