Emerson IT Help Desk

Emerson.build

If you require support or are experiencing an issue that cannot be resolved from the documentation, please submit a ticket

Emerson.build gives participating Emersonians full control over their own web domains and the ability to easily create and launch a wide range of websites for academic or personal use.

Emerson.build users have access to powerful open source Internet tools that will allow them to create online portfolios, exhibits, online journals and magazines, wikis, FAQs, and many other kinds of digital resources and publications for use in courses, the co-curriculum or wherever and however else they choose. All Emerson.build users have full control and ownership of the content they create and share, even after they move beyond Emerson. 

Browse the full documentation for more information or check below for links to specific topics.


Getting Started


Frequently Asked Questions

How do I find my SFTP login credentials?

The welcome email you receive when you sign up contains the username, password, and server you'll need to connect to your site using an FTP client. If you never received or no longer have this email, please submit a ticket to have the email re-sent to you.

Read "Setting Up FTP" in the Emerson.build guides for more information.

My site is running out of space. How do I get more?

Applications installed through the cPanel/Installatron are set to automatically create a backup every time the software updates. This can eat up your quota space very quickly, so we recommend following the "Managing Backups" instructions in our documentation to take control of how your space is being used.

While you're working on that, you can also submit a ticket to request a quota increase for your site.

Can my student organization make a site using Emerson.build?

No. Student organizations need to contact Web Services to request a site.

Can I use a custom domain name (ex: dogs.com) on my site?

Yes! The Emerson.build documentation site has a guide on "Using a Custom Domain Name". You might also find it useful to read the following guides on different ways to organize your site:

What happens when I leave Emerson?

The "When You Leave" guide in the Emerson.build documentation has more information about the migration options available to you.

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