Emerson IT Help Desk

Do's & Don'ts for students

Keep these quick Do's and Don'ts in mind as you get ready to come to campus.

DO:

…Memorize your Emerson username and password

You will need these for just about everything computer-related on campus, from getting online to checking your grades in eCommon.

…Provide your external contact information at My Emerson Account

This will let you use our password reset tool if you forget your Emerson password down the line.

…Sign up for the Emergency Notification System (ENS) a.k.a. Blackboard Connect

Sign up at www.emerson.edu/ens to receive alerts in the event of a campus emergency or closure.

This differs from updating your Emergency Contacts in eCommon, which is just as important! Your Emergency Contacts are who the school will contact if you have a personal emergency.

…Take full advantage of the computer labs on campus

Our labs provide access to all the software you will need for your courses, plus other resources such as scanners and laserjet and photo printers.

…Be smart when you spend money on tech

Check out the minimum computer configuration requirements before investing in your own computer and software for school—and always remember to look for educational discounts!

…Contact the I.T. Help Desk for technology help

For your own computer or in the labs, if something isn’t working right, let us know. We are here to help!

You can find step-by-step guides, updates, and other resources at our website, or you can visit Walker 404, call 617-824-8080, or talk to the lab assistant on duty.

…Yourself a favor and read the school's policies

The Electronic Information, Copyright Infringement, and other policies are posted at emerson.edu/policy.

Don't:

…Share your password

Your password grants access to a lot of personal information that you won’t want others to see, plus, you are responsible for any activity done with your account. For security reasons, we recommend that you change your password on a regular basis.

…Bring a router

Routers are OK for home use, but they do not play well with the networks found in colleges and other large institutions. In fact, plugging in a router ruins the connection experience for everyone around you! If the wireless in your dorm room is lacking, call the IT Help Desk so we can address the issue—using your own router is a completely unacceptable solution.

…Pirate software, moves, music, or games

It's a sure way to infect your computer and is not tolerated at Emerson. The repercussions for this type of activity begin with suspension of your Emerson account (including Internet access), and go from there.

Any software you need is likely in at least one of our computer labs for you to use. If you prefer to own, remember you are eligible for educational discounts. Many free and legitimate software alternatives are also available and worth exploring. If entertainment is what you crave, try the Xfinity on Campus service!

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