Emerson IT Help Desk

Password Help

Ecommon Login screen

Let's face it: your password is pretty important. Have you ever looked at what information your password actually lets you see?

  • Mailing and billing addresses, possibly yours as well as your family's
  • Grades and your degree audit
  • Your W2, including your Social Security Number
  • Billing and Payment history, possibly saved payment methods

Your password is not just for your email! There is a significant need to protect the security and integrity of everyone's account. For this reason, your password at Emerson College must adhere to a set of complexity requirements.

Questions? Problems? Can't log in?

Contact the Help Desk and we'll get everything squared away!


password.emerson.edu is Password Central at Emerson College. At this page, you'll be able to:

  • Read all complexity requirements for your password
  • Change your password
  • Reset your password 
  • Verify your account
  • Update your external contact information (important for the password self-reset!)
  • Update your security questions

Below is an explanation of some of these functions, and a general summary of what you can expect.

Change Your Password

We know changing your password is inconvenient! But we try to make it as painless as possible. It only takes about 30 seconds and takes effect immediately.

If your account was somehow compromised, change it now! Or, if you’re just changing all of your passwords on a whim, you can do that anytime you want.

Please note: To change your password, you must know your current password!

Also don't forget: after you change your password, you will need to change it anywhere it's currently saved or utilized. Or, if you use a smartphone, you will need to re-enter your new password there after you change it.

If your password has already expired and you can't log in anywhere, or you've forgotten your password, you will need to reset your password.

Reset Your Password

We all have a lot of passwords to keep track of these days. Sometimes, you just don’t use your password enough and forget it. Either way, if you are unable to change your password, you'll have to reset it.

  • The tool will email an authorization code to the external email address you have specified in eCommon, that you will need to enter into the bottom portion of the page. This code is only good for one hour!

You can also reset your password at any time by visiting the Help Desk in person. Make sure to bring your Emerson ID with you!

Having Trouble Logging In?

If you changed your password successfully, but are unable to log in, first check Verify My Account. That will let you know if you have the correct password.

What if Verify says everything's fine, but you still can't log in? eCommon can be fussy with passwords. Below are a few of the most common error messages you might see and how to resolve them.


If you try to log into eCommon with an incorrect password too many times, your account will be disabled temporarily. This is a security feature.

The suspension will clear in a few minutes, so wait 15–20 minutes before trying to log in again. During that time, we recommend going to Verify My Account to make sure your password is right.

Keep in mind: The suspension is exponential! Once it says your account has been suspended temporarily, if you keep trying to log in, you will increase the amount of time of the suspension, so leave it alone!


If you get the message above, you probably mistyped your username or password. Try again, or if you're unsure, check at Verify My Account.

If your account is verified and you’re able to access other Emerson services but still not  eCommon, let us know and we’ll help you out!

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