Spam is not simply a nuisance and a waste of your time, it can also introduce security vulnerabilities. It's easy to feel overwhelmed by the seemingly nonstop influx of unwanted messages, but you can fight back! While Emerson's email filters do an excellent job of blocking spam from your inbox, spammers constantly look for ways to outsmart them. You can help our filters keep up by reporting spam and blocking senders following the directions below.
Update our filters by reporting the spam
Our spam server uses definitions from a company called Sophos to determine what is and isn't spam. When you report a spam message that has made it to your inbox, Sophos will roll it into their detection algorithm to prevent similar messages from getting through in the future.
To report the spam, attach it to a new email and send it to firstname.lastname@example.org, the Sophos spam reporting address. Sending this as an attachment ensures that critical metadata are included that simply clicking "Forward" would leave out. Here's how to attach a spam email to a new message in major email programs:
Both the Windows and Mac versions of Outlook 2016 have a convenient button in the Home section of the ribbon for forwarding email as an attachment.
- Select the offending email in your Inbox.
- In Outlook for Mac, click the Attachment button:
- In Outlook for Windows, click the More button, and select Forward as Attachment from the popup menu:
- A new composition window will open with the email you had selected already attached. Address this message to email@example.com and click Send.
Outlook Web App, Apple Mail, or other mail clients
Not all email clients have a button for forwarding an email as an attachment. Luckily, drag-and-drop comes to the rescue!
- First, select the offending email in your inbox (this is especially important in the Outlook Web App).
- Click the new mail button.
- Drag the offending email from your inbox into the email composition window to attach it to the new message.
- Address the message to firstname.lastname@example.org and click Send.
Reporting spam in the Outlook Web App.
Reporting spam in Apple Mail
Sophos add-in for Outlook
If you use Outlook for Windows, you can download and install an add-in that puts a Report As Spam button in the ribbon, reducing spam reporting to a one-click affair.
A bonus to this add-in is that you can use it to encrypt emails you send from Outlook.
Manage spam with MailSafe
Your Emerson email account has a spam-management web interface at https://mailsafe.emerson.edu. Log in here to manage spam filtering settings and to view messages that have been blocked from entering your inbox.
Block and approve senders
If an email address repeatedly sends you unsolicited marketing emails or other spam, you can use MailSafe block them from ever reaching your inbox. Click Blocked Senders in the left-hand menu, enter the offending email address, and click Add Sender. You can always come back to this section to add or delete email senders from your block list.
Alternatively, to make sure certain senders' emails never get blocked, add them to the Approved Senders section.
Review blocked messages
The Blocked Messages section shows you messages that have recently been blocked by MailSafe. You can review these messages here and choose whether to release them to your inbox. By default, MailSafe will email you summaries of recently blocked emails. You can turn this feature off in the Options section.
We're all fighting an uphill battle when it comes to spam, and sometimes it's hard to keep up. We hope the tools we've shown you here can help you deal with the problem and keep your inbox only as cluttered as you want it!