Emerson IT Help Desk

ECmail on Mobile Devices

Supported:

  • iOS devices (iPad, iPhone)
  • Android phones running Android 2.3 or later

Best Effort:

  • Windows Phone
  • Blackberry

Not Supported:

  • Mobile Devices without ActiveSync or Exchange support

Modern smartphone operating systems natively support Emerson's email system, Exchange, so getting your ECmail set up is easy! Choose your OS below to get started:


Checking ECmail on iOS

Both iPhone and iPad run iOS, which natively supports Microsoft Exchange, the email system in use at Emerson. This means it's super easy to add your ECmail into the Mail app on your iOS device.

iOS Settings

Start by opening the Settings app. Scroll down and tap on Mail, Contacts, Calendars.

Tap Add Account

Under the Accounts section, tap on Add Account.

Tap Exchange

Emerson uses Microsoft Exchange, so tap on Exchange.

Enter your email address and password

Now, you need to enter three pieces of information:

  • Your entire Emerson email address, firstname_lastname@emerson.edu
  • Your Emerson password
  • A description - this defaults to Exchange, but you can change it to whatever you want. This is what Mail will refer to your account as, so you'll want to recognize it.

Tap Next.

Verifying credentials

Very quickly, iOS will verify your credentials, and then a check mark will appear next to all three boxes.

If this doesn't happen, and iOS proceeds to ask for additional server information, tap Cancel and try again; you may have entered your password incorrectly. If it's still asking, please give the Help Desk a call at 617-824-8080, and we'll guide you through the rest!

Choose what to sync

Next, you're given the choice of what elements of your online ECmail account you want to sync to your iOS device. You can choose to enable or disable MailContactsCalendarsReminders, and Notes as desired. When you've made your choices, tap Save.

Choose how far back to sync

After you've added the account, you may wish to go back into the settings by tapping on the account name (the description you entered earlier) from the Mail, Contacts, Calendars screen. iOS defaults to only syncing the last week's worth of email. This can be confusing and lead people to think they have far fewer emails than they really do! You can define how far back you want to sync, including setting it to No limit.

Mail will start to download!

That's it! Your mail will start downloading and your calendar will start to sync! Exchange will keep everything in sync and up-to-date on all devices, including the online WebApp.


Checking ECmail on Android

Most versions of Android now natively support Microsoft Exchange, the email system in use at Emerson. This means adding ECmail to your Android device is just a few quick steps. 

Accounts

First, open the Settings of your phone. Then go into the accounts section and tap Add Account. Depending on your device and Android version, these screens might look slightly different, but the general process is the same.

Add Corporate

In the "Add an account" section, you want to tap either Exchange or Corporate, again depending on version.

Exchange

Tap Exchange to begin setting up the account. If you don't see this option you should go back to the previous step - you might have to select a different account type.

username

Enter your Emerson email address and password, then tap Next.

Security Prompt

If you get a security prompt, tap OK to accept. If, instead, you are asked for server settings, you will find those detailed at the bottom of this page.

Don't worry, we're not trying to remotely control your phone! This is a standard feature of Exchange, that actually works to your benefit. In order to connect the Exchange account to your device, it has to have certain basic permissions. If you were to lose your phone, for example, you could contact us and we could initiate a wipe of your phone.

Device Admin 

You may be presented with one further permission request that you must accept to continue. Once you tap Activate, your account will be fully connected!

Lastly, you may be prompted to change your sync settings, but you can leave these as default or change as you wish. 

Manual Server Settings

If your device didn't auto configure the account, make sure the settings it shows you match the image below.

Server Settings

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