- iOS devices (iPad, iPhone)
- Android phones running Android 2.3 or later
- Windows Phone
- Mobile Devices without ActiveSync or Exchange support
Modern smartphone operating systems natively support Emerson's email system, Exchange, so getting your ECmail set up is easy! Choose your OS below to get started:
Both iPhone and iPad run iOS, which natively supports Microsoft Exchange, the email system in use at Emerson. This means it's super easy to add your ECmail into the Mail app on your iOS device.
Start by opening the Settings app. Scroll down and tap on Mail, Contacts, Calendars.
Under the Accounts section, tap on Add Account.
Emerson uses Microsoft Exchange, so tap on Exchange.
Now, you need to enter three pieces of information:
- Your entire Emerson email address, firstname.lastname@example.org
- Your Emerson password
- A description - this defaults to Exchange, but you can change it to whatever you want. This is what Mail will refer to your account as, so you'll want to recognize it.
Very quickly, iOS will verify your credentials, and then a check mark will appear next to all three boxes.
If this doesn't happen, and iOS proceeds to ask for additional server information, tap Cancel and try again; you may have entered your password incorrectly. If it's still asking, please give the Help Desk a call at 617-824-8080, and we'll guide you through the rest!
Next, you're given the choice of what elements of your online ECmail account you want to sync to your iOS device. You can choose to enable or disable Mail, Contacts, Calendars, Reminders, and Notes as desired. When you've made your choices, tap Save.
After you've added the account, you may wish to go back into the settings by tapping on the account name (the description you entered earlier) from the Mail, Contacts, Calendars screen. iOS defaults to only syncing the last week's worth of email. This can be confusing and lead people to think they have far fewer emails than they really do! You can define how far back you want to sync, including setting it to No limit.
That's it! Your mail will start downloading and your calendar will start to sync! Exchange will keep everything in sync and up-to-date on all devices, including the online WebApp.
Most versions of Android now natively support Microsoft Exchange, the email system in use at Emerson. This means adding ECmail to your Android device is just a few quick steps.
First, open the Settings of your phone. Then go into the accounts section and tap Add Account. Depending on your device and Android version, these screens might look slightly different, but the general process is the same.
In the "Add an account" section, you want to tap either Exchange or Corporate, again depending on version.
Tap Exchange to begin setting up the account. If you don't see this option you should go back to the previous step - you might have to select a different account type.
Enter your Emerson email address and password, then tap Next.
If you get a security prompt, tap OK to accept. If, instead, you are asked for server settings, you will find those detailed at the bottom of this page.
Don't worry, we're not trying to remotely control your phone! This is a standard feature of Exchange, that actually works to your benefit. In order to connect the Exchange account to your device, it has to have certain basic permissions. If you were to lose your phone, for example, you could contact us and we could initiate a wipe of your phone.
You may be presented with one further permission request that you must accept to continue. Once you tap Activate, your account will be fully connected!
Lastly, you may be prompted to change your sync settings, but you can leave these as default or change as you wish.
Manual Server Settings
If your device didn't auto configure the account, make sure the settings it shows you match the image below.