Emerson IT Help Desk

Connecting to Wireless with Windows

NOTE: Windows XP is not allowed to connect to wireless. Windows XP is no longer supported by Microsoft, and it is considered a security risk to continue running.

Getting connected to wireless is an easy process that we’ll guide you through here.


1. Click on the Wireless icon in the system tray to view your list of Available Wireless Networks. From that list, click on eduroam and then click Connect.

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2. Enter your Emerson username (including @emerson.edu) and password in the next box that appears, and then click OK.

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3. You'll should see a warning message saying that your computer will send your credentials to clearpass.emerson.edu . This is our authentication server, so click Connect to continue. You'll see the Wireless icon in the system tray change to a warning sign. After another moment, it'll change again to full, regular reception bars and you’re online! 

(Note: This server connection warning should happen only the first time you connect to eduroam. Do not allow a connection for any server other than clearpass.emerson.edu, as it could be an attempt to steal your Emerson credentials.)

In future, your computer should connect automatically to eduroam, and you shouldn’t have to do anything until you change your password. Just be patient as the connection is established.

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