Emerson IT Help Desk

Loaner Laptops

Emerson Faculty and Staff may borrow laptops from the Information Technology Help Desk in the case of computer breakage or maintenance. Loaner laptops are only available as a last resort to faculty and staff members who are in need of computer access and have no other option available.  Loaner laptops will be given at the Help Desk's discretion for a period of up to two weeks.

Faculty must fill out the Equipment Rental Agreement form upon receiving the loaner laptop.  All information must be filled out completely and correctly.  Renters will receive reminders one week, three days, one day, and thirty minutes before the given due date.  Loaned laptops can be returned ahead of the given due date.  In the case that the due date is not sufficient and more time will be needed, the Help Desk must be notified and provided with reasonable proof.  

Example:

A faculty member's computer breaks.  They have borrowed a loaner laptop and it is due back in two weeks.  Their new laptop is supposed to arrive in three weeks.  The faculty member presents the Help Desk with a receipt of purchase for the new laptop showing that it is beyond the given due date.  The Help Desk works to develop a new due date for the return.

Online Equipment Rental Agreement Process:
In order to submit an Equipment Rental Agreement, the renter must be logged into their Emerson GMail Account (@emerson.edu).  After submitting the online Equipment Rental Agreement a ticket is automatically created in our ZenDesk ticket machine, a calendar event will be created, and a digital form will be filled. You will receive a copy of the ticket in your email, a copy of the digital form, and have a calendar event created on your Emerson GMail Calendar You will be reminded of the due date several times before the item is due.
 
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Rental Agreement Terms (Agreed to on Equipment Rental Agreement):

Equipment should be picked up and returned to the IT Help Desk in Room 404 on 4th Floor of the Walker Building at 120 Boylston Street.

Equipment not returned by the due date is subject to potential fees. If you wish to extend the equipment rental beyond the due date, please contact the IT Help Desk to discuss a possible renewal for an additional period by calling (617) 824-8080 or submitting a request through our online form it.emerson.edu/help.

I acknowledge that I am receiving a loan of the Emerson equipment listed above for the time period specified. I acknowledge receiving the equipment in good condition and accept full liability for damage or loss, including concealed or unreported damage discovered after return. I understand that I am responsible for all charges incurred to repair or replace equipment damaged while in my possession.

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