You may find that some Emerson services (such as Gmail and other Google Workspace applications) are unavailable in certain regions of the world. In these cases, Emerson recommends several options.
Using Emerson's VPN
Emerson offers a VPN for all community members. We automatically grant international students "full tunnel" VPN access, which directs all of their network traffic through Emerson's Boston network. If you're an international student, no need to request full tunnel access—you already have it! Other users who need this for travel purposes can request it by emailing helpdesk@emerson.edu.
Be Aware!
- Some countries legally prohibit the use of VPN services, and in these circumstances, Emerson users must obey local law and not use this option.
- This option is for Emerson-related work only, given the limited bandwidth. Users found abusing this privilege may have their VPN access revoked.
Using an email client
If you cannot connect to Emerson's Gmail via the web (gmail.emerson.edu), try an email client such as Thunderbird or Apple Mail. It could be that the webmail service is unavailable, in which case a client would allow you to connect to your email. See our guide on Using an Email Client for assistance.
Set up email forward
If you currently have access to your email and worry about losing access while overseas, you can set up your Emerson email to forward to a personal email address, and then turn it off when you return from those areas. See our guide on Mail Forwarding for assistance.